Cathy Daley
Thomasville,GA
Summary
Skilled in HIPAA compliance and patient scheduling, I significantly enhanced office efficiency at Dr. Nancy Lafuente by streamlining patient registration and insurance verification processes. My proactive approach and ability to empathize with patients led to a noticeable improvement in customer service satisfaction, showcasing my teamwork and medical coding expertise without compromising on personal workload management.
Motivated Patient Account Representative offering 15 plus years of healthcare and customer service experience. Highly effective time management, conflict resolution, and communication skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Colquitt Regional Medical Center
12.2014 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Researched billing errors and discrepancies to initiate corrective action.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
Front Desk Medical Receptionist
Dr. Nancy Lafuente
08.2000 - 12.2013
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
Education
Diploma - Health Information Coding
Southern Regional Technical College
Thomasville, GA05-2026
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Appointment management
- Insurance billing
- Patient registration
- Payment collection
- Medical terminology
- Medical coding
Certification
Certified Patient Account Representative
Timeline
Patient Account Representative
Colquitt Regional Medical Center
12.2014 - Current
Front Desk Medical Receptionist
Dr. Nancy Lafuente
08.2000 - 12.2013
Diploma - Health Information Coding
Southern Regional Technical College
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