Gabrielle Garland
Thomasville,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
Sagility
02.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM systems to track and manage customer interactions and data effectively.
- Collaborated with team members to streamline order processing and enhance service delivery.
- Educated customers about products and services, improving overall customer satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Handled customer escalations, employing conflict resolution skills to de-escalate situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Remote Data Entry Clerk
Golden Customer Care
11.2023 - 02.2025
- Performed data input management to ensure accuracy and consistency in records.
- Executed quality assurance checks to validate data integrity and reliability.
- Maintained organized filing systems for efficient document retrieval and storage.
- Collaborated with team members to enhance data entry processes and workflows.
- Reviewed and verified records for completeness and correctness before submission.
- Inputted large volumes of data into databases while adhering to company protocols.
- Assisted in the development of data entry guidelines to streamline operations.
Claims Processor
Global Payments
11.2022 - 02.2025
- Processed claims with attention to detail, ensuring accuracy and compliance with industry regulations.
- Coordinated dispute resolutions, facilitating communication between clients and internal teams to expedite claims processing.
- Performed thorough claims reviews, identifying discrepancies and initiating necessary follow-up actions.
- Maintained comprehensive system documentation, updating records to reflect current claims statuses and resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Identified fraudulent claims through meticulous investigation and analysis of submitted documentation, protecting company resources.
Education
Certificate of Technical Studies - Business Administration And Management
Southern Regional Technical College
Thomasville, GA08-2020
High School Diploma -
Bishop Hall Charter School
Thomasville, GA05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Paperwork processing
- Order processing
- Appointment scheduling
Timeline
Remote Customer Service Representative
Sagility
02.2025 - Current
Remote Data Entry Clerk
Golden Customer Care
11.2023 - 02.2025
Claims Processor
Global Payments
11.2022 - 02.2025
Certificate of Technical Studies - Business Administration And Management
Southern Regional Technical College
High School Diploma -
Bishop Hall Charter School