Cathy Esparza
San Antonio,TX
Summary
Bilingual (English/Spanish) customer service professional with experience supporting customers in fast-paced environments. Skilled in handling high-volume interactions, resolving complex issues with empathy and sound judgment, and navigating multiple systems efficiently. Known for professionalism, adaptability, and strict adherence to procedures.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
Converse, TX
09.2024 - 01.2026
- Demonstrated proficiency in technology and effective communication.
- Monitored inventory levels, reporting discrepancies to management for resolution promptly.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Packed, weighed and shipped items per customer specifications.
- Added packed boxes to conveyor belts for movement to shipping stations.
Warehouse Associate
HEB Warehouse
San Antonio, TX
07.2023 - 08.2024
- Processed incoming shipments, verifying accuracy of products against inventory records.
- Collaborated with team members to ensure timely order fulfillment and inventory management.
- Maintained clean and organized work areas, adhering to OSHA protocols and regulations.
- Conducted regular inventory audits to identify discrepancies and maintain accurate stock levels.
- Worked safely around moving machinery.
- Excelled in rapidly changing environments, maintaining productivity and quality standards.
Cashier Trainer
Cold Stone Creamery
Live Oak, Tx
01.2022 - 07.2023
- Trained new cashiers on POS systems and customer service protocols.
- Ensured compliance with food safety standards during training sessions.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Able to adjust to new situations and navigate different cultural context.
- Engaged with customers to address inquiries and enhance overall satisfaction.
Education
High School Diploma -
Veterans Memorial High School
Live Oak, TX05-2023
Skills
Customer issue resolution & de-escalation of concerns
Bilingual communication (English & Spanish)
Active listening & needs assessment
Information gathering & decision-making
Problem-solving & solution explanation
Multitasking across multiple computer systems
Regulatory & procedure adherence
Empathy, composure, and sound judgment
Adaptability in fast-paced environments
Computer proficiency (POS systems, internal tools)
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon
09.2024 - 01.2026
Warehouse Associate
HEB Warehouse
07.2023 - 08.2024
Cashier Trainer
Cold Stone Creamery
01.2022 - 07.2023
High School Diploma -
Veterans Memorial High School