Cathy Hammond
San Marcos,TX
Summary
Dedicated and compassionate human services professional with over 15 years of experience in client advocacy, program enrollment, case management, and grant reporting. Strong background in working with diverse populations, trauma-informed care, and multi-agency collaboration. Proven ability to manage high-stress environments, ensure compliance with state and federal regulations, and contribute to organizational improvement through process development and problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Enrollment Specialist
Goodwill Central Texas
12.2022 - 04.2025
- Conducted orientations and screenings for new clients enrolling in workforce development programs.
- Entered and maintained client data in TWIST/WIT databases.
- Evaluated program eligibility through testing and assessments.
- Tracked client progress and ensured documentation accuracy and reporting compliance.
Grants Associate
National Domestic Violence Hotline
02.2022 - 10.2022
- Monitored and tracked post-award grant activities.
- Collaborated with multiple departments to compile data and report on federally funded projects.
- Assisted in drafting reports for federal and non-federal grants.
- Developed internal processes to streamline onboarding and training related to new grant systems.
Digital Advocate
National Domestic Violence Hotline
01.2019 - 02.2022
- Provided real-time support through chats and texts to individuals affected by domestic violence.
- Shared educational resources and safety planning strategies tailored to each client.
- Conducted data entry and detailed documentation of client interactions.
- Referred clients to shelters and relevant community resources.
Child Specialist IV
Department of Family Protective Services
05.2010 - 09.2018
- Facilitated adoptions and worked directly with families and children in the foster care system.
- Developed court reports, service plans, and safety strategies.
- Partnered with legal teams, community members, and service providers to achieve permanency outcomes.
Case Manager
Burke Center for Youth
08.2008 - 05.2010
- Supported foster families and ensured compliance with licensing requirements.
- Provided training and development for foster parents.
- Maintained comprehensive case files and coordinated with child welfare agencies.
Education
Master of Arts - Counseling
Sam Houston State University
12.1998
Bachelor of Science - Psychology
Sam Houston State University
05.1996
Skills
- Effective problem-solving
- Trauma-sensitive communication
- Database management expertise
- Client Advocacy & Safety Planning
- Grant Reporting & Compliance
- Academic Advising & Counseling
- Hotline and Digital Support Experience
- Organizational and Time Management
- Written and Verbal Communication
- Exceptional communication
- Reporting and analytics
- Documentation management
- Mathematics skills
- Customer service expertise
- Strong organization
- Data entry skills
- Deadline management
- Applicant screening
- Decision making aptitude
- Provider relations
- Client relationship building
- Customer service background
- Client advocacy
- Confidentiality handling
- Interpersonal relations
- Workflow optimization
- Cross-functional teamwork
- Policy interpretation
- Application verification
- Enrollment verification
- Telephone and email skills
- Time management proficiency
- Group presentations
- Customer follow-up
- Client interviews
- Critical thinking
- Requirements reviews
Certification
- Driver’s License
- Valid through November 2029
Timeline
Program Enrollment Specialist
Goodwill Central Texas
12.2022 - 04.2025
Grants Associate
National Domestic Violence Hotline
02.2022 - 10.2022
Digital Advocate
National Domestic Violence Hotline
01.2019 - 02.2022
Child Specialist IV
Department of Family Protective Services
05.2010 - 09.2018
Case Manager
Burke Center for Youth
08.2008 - 05.2010
Bachelor of Science - Psychology
Sam Houston State University
Master of Arts - Counseling
Sam Houston State University
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