Nairovir DeJesus
Queens,NY
Summary
People-focused, bilingual patient and client support professional with 8+ years of experience in healthcare enrollment, client relations, and operations. Brings clear phone communication, careful record-keeping, and consistent follow-up to help members make informed decisions, complete enrollment steps, and connect with needed services.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
PROGRAM ENROLLMENT SPECIALIST
Vesta Healthcare
New York, NY
09.2024 - 10.2025
- Explained available healthcare services and encouraged enrollment by outlining benefits and addressing individual needs. Guided patients and caregivers through enrollment steps and required forms.
- Addressed member hesitation, questions, and objections professionally to facilitate informed decisions about program participation.
- Conducted follow-up calls to monitor enrollment progress, resolve outstanding questions, and ensure consistent communication. Recorded member interactions and follow-up activities accurately to support organized service delivery.
- Managed 80+ inbound and outbound calls daily, achieving productivity and call-volume targets.
- Built rapport with members, mainly adults 60+, through empathy, active listening, clear communication, professionalism and patience.
- Helped members connect with nurse practitioners for virtual appointments by providing guidance and troubleshooting basic access issues.
Associate Operations Manager
UNO HEALTH CO.
11.2022 - 08.2024
- Collaborated across departments to resolve operational issues and streamline workflows, enhancing overall efficiency.
- Monitored daily activities of associates to ensure compliance with established policies and procedures.
- Conducted regular performance appraisals for associates and provided feedback on their progress.
- Coached employees to collaborate effectively, facilitating daily functions and meeting service objectives.
- Supported staff training on operational procedures and client service standards.
- Managed high-volume inbound and outbound calls, supporting team productivity and ensuring efficient communication.
BILINGUAL CLIENT SPECIALIST
National Debt Relief
New York, NY
02.2020 - 10.2022
- Advised consumer debt relief clients on account options and program requirements.
- Resolved client questions about payment plans, settlement terms, and enrollment steps.
- Handled sensitive financial conversations with professionalism and discretion.
- Reviewed client documentation for accuracy, completeness, and compliance.
- Maintained accurate records of customer accounts using CRM software.
- Updated account notes in customer relationship systems after client interactions.
- Prioritized tasks based on urgency and importance when servicing multiple customers simultaneously.
PARALEGAL / RECEPTIONIST
Law Office of Daniel Gallagher, P.C.
New York, NY
09.2016 - 02.2020
- Assisted with client intake to gather case information and evaluated case issues and strategy with attorney or case manager.
- Ensured compliance with deadlines and applicable laws and regulations for all case-related activities.
- Managed immigration case files for law firm clients. Reviewed client records for completeness and filing accuracy
- Prepared legal documents, including petitions and applications, to support immigration case processing.
- Monitored updates on USCIS and consular cases to facilitate timely case progress.
- Communicated with clients about case requirements and deadlines
- Translated documents into Spanish language for client and interpreted verbal communications to enable client to understand immigration process.
Education
HIGH SCHOOL DIPLOMA -
High School For Arts And Business
Queens, NY06-2011
Human Services
BOROUGH OF MANHATTAN COMMUNITY COLLEGE (BMCC)
New York, NY10-2026
Skills
- Program Enrollment
- Client Assessment
- Patient & Client Support
- Customer Service
- Client Relationship Building
- Data documentation
- Data Entry
- Appointment Coordination
- Telephone and Email Communication
- Microsoft Office
- Bilingual Communication
- Problem Solving
- Confidentiality Handling
- Data privacy
- HIPAA Awareness
- Deadline Management
- Time Management
- Exceptional Communication
- Policy Interpretation
Languages
English
Professional
Spanish
Professional
Certification
- Food Protection Certificate
Timeline
PROGRAM ENROLLMENT SPECIALIST
Vesta Healthcare
09.2024 - 10.2025
Associate Operations Manager
UNO HEALTH CO.
11.2022 - 08.2024
BILINGUAL CLIENT SPECIALIST
National Debt Relief
02.2020 - 10.2022
PARALEGAL / RECEPTIONIST
Law Office of Daniel Gallagher, P.C.
09.2016 - 02.2020
HIGH SCHOOL DIPLOMA -
High School For Arts And Business
Human Services
BOROUGH OF MANHATTAN COMMUNITY COLLEGE (BMCC)