Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Hill

Cathy Hill

Homosassa,FL

Summary

Qualified IT support professional respected for bridging the gap between technology and end-users to ensure seamless organizational operations. Experienced in keeping enterprises agile by readily adopting new technologies, resolving technical support issues, and developing real time solutions to technical roadblocks. Impressive track record of efficiently resolving escalated requests and improving efficiencies while motivating cross-functional project teams to optimum performance. Valued team member.

Overview

14
14
years of professional experience

Work History

Senior SME Consultant

Citi Bank Inc.
01.2012 - 08.2016
  • Delivered a range of IT consulting services for business associates and stakeholders as part of the CITI Global Production Support team; actions included program management / business analyst support for key infrastructure optimization objectives of the Chief Technology Office (CTO).
  • Executed program planning and analysis and actively monitored, coordinated, and reported on projects that improved organizational function and process improvement.
  • Focused on hardware asset optimization (e.g. server optimization, storage optimization), Cloud platform adoption, non-strategic platform optimization; delivered back-up support to architecture program manager.
  • Leveraged program management strengths to aggressively drive program execution, identify and resolve risks and issues, and manage program meetings.
  • Analyzed data and crafted meaningful conclusions; presented solutions of analysis to senior leadership and other stakeholders as part of the software development life cycle (SDLC), both traditional and agile.
  • Embraced early retirement in 2014 and utilized technical competencies to develop an online educational platform and blog that promoted and guided professionals on early retirement. Have since caused business model and seeking to bring same skills that caused that platform to succeed and reengage IT strengths in the corporate arena.

Senior Application Engineer

New York Life Inc.
01.2003 - 01.2012
  • Served as the Technical Lead for the Portal Contact System, facilitating all Change Management and coordinating process, documentation, and results, communication between technical IT and business stakeholders.
  • Scrum Master for enterprise projects, including project scope review and management of business owners; identified the skills, system resources, duration and effort required for successful projects.
  • Coordinated between IT to have tasks delivered for setup UAT environment automatic refreshing re-seeding of custom data for QA UAT as requested.
  • Partnered Solution Architecture corporate architect and implement solutions to various business and technical issues.
  • Liaison with IT Infrastructure teams coordinate application infrastructure and performance optimization.
  • Work on applications QA response time performance so average and mean times improved several hundred percent. This required application GUI Streamlining and minimizing javascript wherever possible.
  • Expert for disaster recovery solutions, COB (high availability alternate servers on automatic fail over mode, infrastructure application recovery and Middleware availability.

Education

Bachelor of Arts (B.A.) -

University of Massachusetts
Boston, MA

Skills

  • Technical Skills, Systems, & Tools
  • Agile/Scrum Project Planning
  • Production Support
  • Oracle SQL Database
  • Microsoft Office Suite
  • Virtual Machine Support
  • Business Recovery Solutions
  • MS Windows Server R2
  • Team Leadership
  • End-user Support
  • Hardware Repair
  • System Implementation
  • System Networking
  • Communication & Advisement
  • Disaster Recovery
  • System Availability (100% Uptime) Technical Troubleshooting Level 3
  • Innovative thinking
  • Stakeholder management
  • Research and development
  • Strategic thinking
  • Project planning
  • Process improvement
  • Disaster recovery planning
  • Teamwork
  • Problem-solving
  • Relationship building
  • Team building
  • Conflict resolution
  • Forecasting
  • Resource allocation

Timeline

Senior SME Consultant

Citi Bank Inc.
01.2012 - 08.2016

Senior Application Engineer

New York Life Inc.
01.2003 - 01.2012

Bachelor of Arts (B.A.) -

University of Massachusetts

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