Cathy Jarrett
Springfield,IL
Summary
Accomplished Public Aid Lead Caseworker Specialist with a proven track record at the State of Illinois, demonstrating exceptional leadership and computer proficiency. Achieved high-quality results through effective problem-solving and staff development, ensuring the highest standards of Medicaid policy implementation and customer satisfaction. Excelled in fostering a culture of self-improvement and operational efficiency.
Overview
19
19
years of professional experience
Work History
Public Aid Lead Caseworker Specialist
State If Illinois / HFS / All Kids
04.2019 - Current
- Provided clear and accurate information on Medicaid policies and procedures in response to inquiries.
- Entered and managed data within various computer systems, ensuring accuracy and consistency. Utilizing approximately 10 different databases.
- Identified problems in complex case situations and recommended appropriate courses of action.
- Ensured appeals were processed correctly and promptly. Completed 30 assigned appeals.
- Performed detailed case reviews of staff transactions to ensure quality and identify training gaps, recording outcomes. Completed 100% of required reviews.
- Recorded daily production activities consistently throughout each workday.
- Resolved customer questions and concerns efficiently and professionally.
- Achieved high-quality results while maintaining service consistency with Agency standards.
- Executed thorough case reviews and TCARs for designated team members. Completed 777 TCARS during last review period.
- Exhibited exceptional initiative, effort, and dedication to successfully complete all tasks.
- Executed all duties and achieved goals with minimal supervision.
- Ensured effective problem resolution through clear and helpful communication with customers and staff.
- Influenced team outcomes by setting strong example, ensuring achievement of high-performance standards. Trained 5 new caseworkers in last review period.
- Fostered culture of self-improvement.
- Noted for surpassing performance expectations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Human Services Caseworker
State of Illinois/ HFS/ All Kids
04.2013 - 04.2019
- Kept up-to-date with the various medical programs offered by the state.
- Executed daily assignments and additional tasks with precision.
- Maintained high levels of self-motivation and organization, operating independently with minimal supervision.
- Organized and completed tasks efficiently, verifying accuracy of all work. Accuracy score was 97.46% in last review period for this position.
- Adapted to evolving policies and procedures, providing support to colleagues as needed.
- Exceeded in 6 areas of General Appraisal of Employee Performance: Quality, Job Knowledge, Initiative, Use of Time, Planning and Follow-Up.
Office Specialist Opt 1
State of Illinois/ BMAS / Health Benefits Hotline
05.2007 - 04.2013
- Assisted clients with inquiries regarding their medical coverage, ensuring clarity and satisfaction.
- Accessed various databases efficiently to retrieve necessary information for client assistance.
- Received provider calls and assisted in determining client eligibility.
- Maintained comprehensive knowledge of previous job assignments and provided support during peak times by handling medication approval and refill requests.
- Organized and executed special projects to enhance operational efficiency.
- Developed a procedure guideline to streamline staffing requirements.
- Led a data entry team to train new employees on processing medication prior approval and early refill requests within a 24-hour timeframe.
- Provided backup timekeeping support during the regular timekeeper's absence due to maternity leave, vacation, or illness.
- Assumed timekeeping responsibilities, maintaining precise payroll records when regular timekeeper position was vacated.
- Investigated and addressed customer complaints, ensuring prompt resolution and client satisfaction.
- Acted as the team leader, supporting coworkers with inquiries during the supervisor's absence.
Office Associate Opt 1
State of Illinois/ BMAS/ Pharmacy Hotline
03.2006 - 05.2007
- Accessed and provided critical information from state databases to consultants for medication approval processes.
- Developed proficiency in understanding medical terms, diagnoses, and medication purposes.
- Entered faxed requests from providers into the system for review.
- Trained new employees on handling provider calls and accurately entering information into the system.
- Responded to inquiries from callers seeking prior approval and refill to soon requests. Managing approximately 130- 162 calls per day.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
Education
Bachelor of Arts - Early Childhood Education
Lincoln Christian University
Lincoln, IL05.1977
High School Diploma -
VIT High School
Table Grove, IL 05.1973
Skills
- Strong leadership
- Excellent organizational and prioritizing skills
- Staff Development
- Proficient in databases for AK Programs
- Problem-solving aptitude
Currently maintain a Kid Care Supervisor Grade of A received for 10/18/2019 thru 10/18/2025
Obtained Competitive Promotional Examination Grade for Kidcare Supervisor. Grade: A Well Qualified Exam Date 10/18/2019 valid for 6 years.
Timeline
Public Aid Lead Caseworker Specialist
State If Illinois / HFS / All Kids
04.2019 - Current
Human Services Caseworker
State of Illinois/ HFS/ All Kids
04.2013 - 04.2019
Office Specialist Opt 1
State of Illinois/ BMAS / Health Benefits Hotline
05.2007 - 04.2013
Office Associate Opt 1
State of Illinois/ BMAS/ Pharmacy Hotline
03.2006 - 05.2007
High School Diploma -
VIT High School
Bachelor of Arts - Early Childhood Education
Lincoln Christian University
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