Cathy Kelley
Portland
Summary
Dynamic professional with extensive experience at the University of Portland, excelling in team leadership and customer service. Proven track record in managing print and mail services, enhancing operational efficiency, and ensuring compliance with shipping regulations. Skilled in Microsoft Office and known for a friendly, positive attitude that fosters collaboration and problem-solving.
Overview
18
18
years of professional experience
Work History
Interim Lead of Printing and Mailing Services
University of Portland
08.2023 - Current
- In addition to current duties as the Mailing Services Lead, I have taken on the interim lead position of Printing and Mailing Services.
- Manage the University's print and mail services with oversight of department workflows, quality control, and delivery timelines to enure faculty, student and staff satisfaction is met.
- Lead a team of staff and student employees, establishing productive workflows and efficient scheduling of employees to support service demands. Supervisory responsibilities include hiring processes, setting of expectations, training and professional development, performance management and evaluations, and disciplinary processes including up to termination of employment.
- Serve as a key liaison and resource for University departments by answering questions, responding to inquiries, and attending meetings in which print and mail services are involved.
- Provide department fiscal management through ongoing review of department budget reports, review of shipping costs.
Mailing Services Lead
University of Portland
08.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Serve as the primary point of contact for outside vendors regarding mail room deliveries, including but not limited to the US Postal Service, Fed Ex, UPS, Amazon.
- Oversee mailroom compliance measures related to hazardous material and international shipping requirements, ensuring the university, state and federal guidelines are met.
- Oversee and ensure efficient processes for campus wide incoming and outgoing mail and package deliveries.
- Prepare overflow of outgoing UPS and International packages.
- Keep informed of changing postal costs. Be a resource regarding shipping regulations and procedures.
- Hire, train, schedule and supervise student employees working in Mailing Services, including giving daily direction for work assignments.
- Maintain and respond to 3 separate email accounts.
Education
High School Diploma -
St. Mary's Academy
PortlandSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Microsoft Office
Timeline
Interim Lead of Printing and Mailing Services
University of Portland
08.2023 - Current
Mailing Services Lead
University of Portland
08.2007 - Current
High School Diploma -
St. Mary's Academy