KENDRA RANSBURG
San Francisco,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Mailing Requirement Clerk
USPS
10.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Clerk Sales Associate
USPS
10.2015 - 10.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Foster Care Counselor
Nalls Foundation
12.2017 - 06.2019
- Developed trust-based relationships with clients through empathetic listening, open communication, and genuine concern for their wellbeing.
- Worked closely with schools to ensure educational stability for children in care, addressing any concerns or challenges promptly upon identification.
- Collaborated with multidisciplinary teams for developing individualized service plans tailored to each child''s needs.
- Prepared youths aging out of the system for independent living, teaching essential life skills such as budgeting, job readiness, and self-care strategies.
- Updated case records daily with all client contacts and information.
- Documented data and completed accurate updates to case records.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
PSE Mail Processing Clerk
United States Post Office
11.2012 - 10.2015
- Operated mail processing equipment and manually sorted mail.
- Received, sorted and organized incoming letters and packages.
- Packaged items in boxes or envelopes and sealed.
- Identified undeliverable mail and applied markups to return to sender.
- Loaded mail into cart to prepare for interdepartmental delivery route.
Intern
Sunnydale wellness Center
06.2015 - 08.2015
- Supported various program activities, assisting with administrative tasks.
- Attended and participated in meetings and brainstorming sessions with team members.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
Casual Mail Handler
United States Post Office
11.2011 - 07.2012
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Operated mail processing equipment and manually sorted mail.
- Used portable electronic scanner to track parcels and record tracking progress.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Tribe Chief
Boys and Girls Club Camp Mendocino
06.2008 - 08.2011
- Monitored safety and procedures pertaining to complete supervision of campers and staff.
- Worked creatively with other staff to develop and carry out new themes and events for camp participants.
- Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
- Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
Education
Bachelor of Science - Health Education (Public Health)
San Francisco State University
San Francisco, CA05.2015
Skills
- Team leadership highly dependable
- Fast learner culturally sensitive
- Organized health education
- Experience in social services and community organizations
- Friendly, positive attitude
- Active listening
- People skills
- Computer skills
- Customer service
Timeline
Mailing Requirement Clerk
USPS
10.2024 - Current
Foster Care Counselor
Nalls Foundation
12.2017 - 06.2019
Clerk Sales Associate
USPS
10.2015 - 10.2024
Intern
Sunnydale wellness Center
06.2015 - 08.2015
PSE Mail Processing Clerk
United States Post Office
11.2012 - 10.2015
Casual Mail Handler
United States Post Office
11.2011 - 07.2012
Tribe Chief
Boys and Girls Club Camp Mendocino
06.2008 - 08.2011
Bachelor of Science - Health Education (Public Health)
San Francisco State University