Christopher Coleman
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Mailing Lead
Mittera Group Inc.
Jacksonville, FL
09.2016 - 09.2026
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with a diverse team to achieve shared goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Supported and guided colleagues to foster a collaborative work environment.
- Used advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Processed outgoing mail efficiently and accurately.
- Collaborated with team members to ensure timely mail distribution.
- Assisted in training new staff on mail processing procedures.
- Operated mail processing equipment and manually sorted mail.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Compiled reports detailing the number of pieces processed daily, monthly, and yearly.
- Performed routine maintenance on mailing equipment.
- Tracked product orders from customers using online tracking systems.
- Managed inventory of mailing supplies, including envelopes, pallets, trays, and packaging materials.
- Monitored and enforced compliance with postal regulations and company policies.
- Updated and maintained mailing lists, ensuring accuracy and confidentiality.
- Provided customer service to internal and external inquiries regarding mail services and procedures.
- Assisted with the development and implementation of mailroom policies and procedures.
- Assisted in the planning and execution of special mailing projects.
- Offered support and advice to newer personnel to improve performance.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Set goals and operating procedures that maximized employee effectiveness.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to customers regarding their requests and answering questions to improve satisfaction.
- Engaged in conversation with customers through use of effective interpersonal and people skills.
Education
General Education Diploma
Middletown, NYSkills
- Mail processing
- Equipment maintenance
- Policy development
- Inventory management
- Problem solving
- Team collaboration
- Training and mentoring
- Leadership
- Dependable and responsible
- Data entry
- Teamwork and collaboration
- Compliance monitoring
- Technical troubleshooting
- Mailroom operations and management
Certification
- CPR/First Aide
- Forklift License
Accomplishments
- Multiple leadership awards
Timeline
Mailing Lead
Mittera Group Inc.
09.2016 - 09.2026
General Education Diploma