Renee Rowland
Port Angeles,WA
Summary
Dynamic professional with extensive experience at USPS, excelling in customer satisfaction and cash management. Proven track record in optimizing workflow processes and enhancing team performance. Skilled in mail processing and maintaining confidentiality, I am committed to delivering exceptional service and fostering a collaborative environment.
Overview
38
38
years of professional experience
Work History
Lead Clerk
USPS
Port Angeles, WA
09.2012 - Current
- Oversaw daily operations to ensure efficient processing of mail and package deliveries.
- Facilitated training and mentorship for new clerks on postal policies and procedures.
- Optimized workflow processes to enhance efficiency in sorting and distribution operations.
- Directed inventory management processes, ensuring precise tracking of supplies and equipment utilization.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Executed exceptional customer service by promptly addressing concerns and delivering knowledgeable assistance.
- Directed daily office operations, ensuring efficient and effective task completion.
- Designed and implemented training materials for new hires to enhance onboarding consistency.
- Executed regular audits of physical inventory levels to ensure accuracy and integrity.
- Oversaw accurate record-keeping of employee attendance to streamline payroll processing.
- Streamlined organization and inventory management of office supplies, ensuring timely replenishment.
- Managed processing of incoming and outgoing mail and packages in accordance with established procedures.
- Managed procurement and inventory of office supplies to ensure operational efficiency.
- Facilitated onboarding processes for new employees to ensure smooth integration into the organization.
Parents Caregiver
Self Employed Services
Port Angeles, WA
06.2005 - 08.2012
- Provided personalized care and assistance to clients, ensuring comfort and safety in daily activities.
- Developed individualized care plans based on client needs and preferences, enhancing overall satisfaction.
- Coordinated medication management and timely administration, promoting adherence to health regimens.
- Monitored client health indicators, documenting changes and reporting to healthcare professionals as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained entire family's schedule and organized events.
Accounting Clerk
Olympic Medical Center
Port Angeles, WA
12.1999 - 06.2005
- Processed accounts payable and receivable transactions with precision and efficiency.
- Maintained accurate financial records, ensuring compliance with organizational policies.
- Reconciled discrepancies in financial statements, enhancing data integrity.
- Assisted in month-end closing procedures, streamlining reporting processes.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
Teller Supervisor
Washington Credit Union
Port Angeles, WA
10.1987 - 12.1999
- Supervised daily teller operations, ensuring compliance with policies and procedures.
- Trained and mentored staff on customer service best practices and cash handling techniques.
- Streamlined transaction processes to enhance efficiency and reduce customer wait times.
- Managed scheduling and workflow for teller team to optimize resource allocation.
- Conducted regular audits of cash drawers to maintain accuracy in financial reporting.
- Resolved complex customer inquiries, enhancing overall member satisfaction ratings.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Cultivated team-oriented environment, encouraging collaboration and shared responsibility for meeting branch goals.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
Education
High School Diploma - Business
Port Angeles Senior High School
Port Angeles, WA06.1985
Skills
YCustomer satisfaction
Cash handling
Cash management
Mail handling
Mail sorting
Processing mail
Point of sale operation
Mail processing
Handling payments
Confidentiality
Teamwork
Customer service
Reliability
Professional and mature
Confidentiality understanding
Professionalism
Timeline
Lead Clerk
USPS
09.2012 - Current
Parents Caregiver
Self Employed Services
06.2005 - 08.2012
Accounting Clerk
Olympic Medical Center
12.1999 - 06.2005
Teller Supervisor
Washington Credit Union
10.1987 - 12.1999
High School Diploma - Business
Port Angeles Senior High School