Renee Rowland
Port Angeles,WA
Summary
Dynamic professional with extensive experience at USPS, excelling in organizational leadership and customer satisfaction. Proven track record in optimizing operations and training staff, enhancing service quality. Skilled in records analysis and document management, ensuring compliance and accuracy. Committed to fostering teamwork and delivering exceptional results in fast-paced environments.
Professional clerk with proven ability to streamline processes and enhance operational efficiency. Strong focus on team collaboration, ensuring smooth workflow and adaptability to changing demands. Skilled in document management, data entry, and customer service, combined with a proactive approach to problem-solving and achieving results. Reliable and flexible, consistently meeting high standards in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Lead Clerk
USPS
Port Angeles, WA
09.2012 - Current
- Managed daily operational activities to maintain compliance with USPS regulations.
- Managed workflow efficiency by optimizing sorting and delivery processes.
- Trained new clerks on operational best practices and safety standards.
- Coordinated schedules to ensure adequate staffing during peak periods.
- Resolved customer inquiries and complaints, enhancing service quality.
- Conducted regular audits of operations to ensure accuracy and compliance with regulations.
- Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
Caregiver
Self-employeed
Port Angeles, WA
05.2005 - 08.2012
- Provided daily assistance with personal care, including grooming, bathing, and dressing for clients.
- Administered medication according to prescribed schedules, ensuring compliance with health guidelines.
- Developed personalized care plans based on needs and preferences.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Trained new caregivers on best practices in personal care and client interaction techniques.
Accounting Clerk
Olympia Medical Center
Port Angeles, WA
12.1999 - 06.2005
- Processed accounts payable and receivable transactions efficiently.
- Maintained accurate financial records using accounting software and spreadsheets.
- Reconciled bank statements to ensure data integrity and accuracy.
- Assisted in preparing monthly financial reports for management review.
Teller Supervisor
Washington Credit Union
Port Angeles, WA
10.1987 - 12.1999
- Supervised daily teller operations to ensure accuracy and efficiency in cash handling.
- Trained and mentored staff on customer service protocols and financial products.
- Monitored transaction processes to identify discrepancies and implement corrective measures.
- Resolved complex customer inquiries, fostering positive relationships and promoting member loyalty.
- Counted cash drawers and made bank deposits.
Education
High School Diploma -
Port Angeles High School
Port Angeles, WASkills
- Organizational leadership
- Records analysis
- Document preparation
- Paperwork processing
- Scheduling expertise
- Customer satisfaction
- Telephone etiquette
- Document management
- Confidentiality
- Teamwork
Timeline
Lead Clerk
USPS
09.2012 - Current
Caregiver
Self-employeed
05.2005 - 08.2012
Accounting Clerk
Olympia Medical Center
12.1999 - 06.2005
Teller Supervisor
Washington Credit Union
10.1987 - 12.1999
High School Diploma -
Port Angeles High School