Results-driven Lead Clerk with expertise in organizational leadership and team collaboration. Proven ability to enhance workflow efficiency and train new staff, ensuring timely and accurate mail processing.
Overview
12
12
years of professional experience
Work History
Lead Clerk
USPS
Brockton, MA
07.2024 - Current
Supervised daily operations of mail processing, ensuring timely and accurate delivery.
Coordinated workflow among team members to enhance productivity and efficiency.
Trained new clerks on USPS procedures, policies, and safety protocols.
Managed inventory of supplies, facilitating seamless operational continuity.
PTF Clerk
USPS
Walpole, MA
01.2023 - 07.2024
Processed incoming and outgoing mail efficiently, ensuring timely delivery.
Maintained accurate records of mail transactions and inventory.
Assisted in implementing new sorting procedures to enhance workflow efficiency.
Trained new clerks on operational procedures and best practices.
PSE Clerk
Usps
Walpole, MA
02.2022 - 01.2023
Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
Operated sorting equipment and maintained accurate records of mail distribution.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Assisted in training new staff on operational procedures and safety protocols.
Custodian
Lifetime Fitness Athletic
Newton, MA
06.2018 - 10.2019
Ensured cleanliness and sanitation of facilities, adhering to safety protocols and best practices.
Operated cleaning equipment effectively, including floor scrubbers and pressure washers, for optimal results.
Maintained inventory of cleaning supplies, ensuring availability for daily operations and reducing shortages.
Trained new custodial staff on standard operating procedures and equipment usage to enhance team efficiency.
Cafe Worker
Lifetime Fitness Athletic
Westwood, MA
05.2014 - 06.2018
Provided exceptional customer service in fast-paced café environment.
Managed inventory levels, ensuring freshness and availability of products.
Trained new staff on operational procedures and best practices.
Developed daily specials based on seasonal ingredients and customer preferences.
Education
High School Diploma -
Westwood High School
Westwood, MA
Skills
Organizational leadership
Records analysis
Document preparation
Paperwork processing
Cash handling
Cash management
File and database management
Mail handling
Mail sorting
Sales expertise
Database management
Problem-solving abilities
Attention to detail
Time management
Problem-solving
Multitasking
Creative thinking
Team collaboration
Organizational skills
Effective communication
Analytical thinking
Accomplishments
Supervised team of 6 staff members.
Resolved product issue through consumer testing.
Collaborated with team of 6 in the development of new rules of regulations.
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Professional Working
Interests
I enjoy helping others and giving back to the community