Cathy Lafrance
North Miami,Fl
Summary
To work in the medical field to use my expertise and 30 years of experience to enhance service.
Thirty years of experience as a trained Medical Assistant and Phlebotomist with the knowledge of finance billing, medicaid, medicare, preparing and reading medical records charts. Knowledge of pediatrics, OB/GYN, and internal medicine, pharmacy and knowledge of scheduling, check in/ checkout, disposition patient. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Pathology Associate II
North Dade Health Center
Opa-locka, FL
03.1998 - 04.2023
- Phlebotomy, clinical/clerical work, specimen collections, point of care testing (pregnancy test, hemoccult test, PT-INR test
- Type 55 wpm
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored lab equipment performance regularly; reported any issues promptly to supervisors.
- Greeted visitors to the office in a professional manner; answered questions regarding services provided.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed quality assurance checks on all documentation before submitting it to the appropriate personnel.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Reconciled purchase orders against packaged products and receipts.
- Organized and maintained filing systems for patient records in an orderly manner.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed relevant insurance and other claim forms.
- Provided administrative support to the Pathology Department, including answering phones and directing calls.
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance coverage for patients prior to providing services or ordering tests and procedures.
- Prepared specimens for transport to testing facilities; tracked results and notified physicians of findings.
- Scheduled and confirmed patient appointments and consultations.
- Ordered and maintained supply inventory for medical office.
- Ordered medical supplies as needed, ensuring accuracy of orders and maintaining inventory levels.
- Processed payments from patients and other third-party payers; reconciled billing discrepancies timely.
- Coordinated laboratory test results with other healthcare providers when necessary.
- Managed departmental calendars, scheduling appointments for patients and staff.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Freelance Phlebotomist/ Patient Assistant
LabCorp
08.2005 - 04.2009
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Provided excellent customer service while interacting with patients.
- Input medical and insurance information into database for inclusion in patient records.
- Ensured compliance with federal regulations governing laboratory procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Monitored inventory levels of supplies used in phlebotomy services.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Educated patients on proper blood draw techniques.
- Responded quickly and effectively to emergency situations.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Used heel and finger stick methods to obtain blood from capillaries.
- Verified patient information prior to specimen collection.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Performed venipuncture and other blood collection procedures according to established standards.
Support Associate II
Jackson Memorial Hospital
Miami, FL
03.1996 - 03.1998
- Vital signs, EKG, CPR, patient assistant, phlebotomy, wound care, respiratory care, dietary, environmental service, transport aide
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Registered new patients into practice management software program accurately entering demographic information.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Changed dressings on wounds to prevent infection and check for healing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Inspected equipment to ensure proper working order prior to use on patients.
Laboratory Assistant
North Dade Health Center
Opa-locka, FL
08.1993 - 03.1996
- Phlebotomy, clinical/clerical desk work, transport specimen collection, patient appointment scheduling, lab billing, inventory, lab voucher processing
- Used time management and adaptability skills to prioritize and run multiple tests.
- Maintained lab inventory and ordered supplies as needed.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Interpreted test results and determined need for retesting.
- Prepared lab for daily operations by stocking materials and equipment.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expenditure log.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Isolated, identified and prepared specimens for examination.
- Conducted quality control checks on products to ensure accuracy of results.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
Education
College student (partial) -
Broward Community College
01.2002
Certified Medical Assistant -
Miami Lakes Tech Education Center
12.1993
High School Diploma -
Miami Norland Sr. High
06.1991
Skills
- Patient Scheduling
- Documentation Review
- Invoice Preparation
- Data Entry
- Medical Terminology
- Electronic Recordkeeping
- Scheduling Tests and Procedures
- Outpatient Procedures
- CPR Certified
- Appointment Setting
- Flexible Schedule
- Office Management
- Problem-Solving
- Clinical Support
- Customer Service
- Office Coordination
- Supply Ordering
- HIPAA Compliance
- Order Purchasing
- Office Reception
- Critical Thinking
References
- Ileana Baca, MBA, Executive Director of the North Dade Health Center, IBaca@jhsmiami.org, (786)466-1742
- Blanca Rodriguez, APRN, Director of Patient Care Dept. (NDHC), BRodriguez@jhsmiami.org, (786)466-1723
- Cheryl Holder, APRN, Supervisor of Nursing Dept. North Dade Health Center, CHolder@jhsmiami.org,
Timeline
Freelance Phlebotomist/ Patient Assistant
LabCorp
08.2005 - 04.2009
Pathology Associate II
North Dade Health Center
03.1998 - 04.2023
Support Associate II
Jackson Memorial Hospital
03.1996 - 03.1998
Laboratory Assistant
North Dade Health Center
08.1993 - 03.1996
College student (partial) -
Broward Community College
Certified Medical Assistant -
Miami Lakes Tech Education Center
High School Diploma -
Miami Norland Sr. High
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