Cathy Matthews
Oakland
Summary
At Spectrum Property Management LLC, I excelled as a Rental Agent, streamlining application processes to enhance efficiency and client satisfaction. My adeptness in property management and customer service fostered strong relationships, expanded our client base through referrals, and maintained high renter satisfaction. I effectively managed and resolved disputes, demonstrating reliability and strong communication skills.
Overview
15
15
years of professional experience
Work History
Rental Agent
Spectrum Property Management LLC
11.2009 - 10.2024
- Collected rent and security deposits to provide timely payments to property owners.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
- Built strong relationships with local businesses to generate referrals and expand client base.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
- Coordinated repair requests from tenants with appropriate maintenance teams, ensuring timely completion of work orders.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Collaborated with property owners to ensure accurate representation of properties in marketing materials.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Education
BBA - Buisness
Kennebec Valley Community College
Fairfield, ME05-1997
Skills
- Property management
- Rental agreement
- Rental market
- Rental transactions
- Property inspection
- Customer service
- Multitasking
- Reliability
- Adaptability and flexibility
- Effective communication
- Data entry
- Cash register systems
- Customer transactions
- Self motivation
Timeline
Rental Agent
Spectrum Property Management LLC
11.2009 - 10.2024
BBA - Buisness
Kennebec Valley Community College
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