Cathy McKhoon
Houston,TX
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Overview
8
8
years of professional experience
Work History
Phlebotomist II
Texas Children Hospital
Houston, TX
05.2023 - 10.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Maintained accurate records of collected specimens and test results.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Scheduled appointments and managed patient flow to minimize wait times.
- Participated in continuing education to stay current with phlebotomy practices.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
Patient Care Representative
PCP For Life
Houston, TX
08.2019 - 05.2023
- Perform a variety of complex duties as required to manage incoming patient calls regarding appointments, refills, medications, and any other patient healthcare information
- Make outgoing calls to patients for appointments, confirmations, or communication of health care treatment
- Always ensure appropriate customer service behavior and communications
- Communicating with Doctors and Practioners regarding patients' questions and concerns
- Maintain the privacy and security of all confidential and protected health information
Data entry clerk
Harris County Toll Authority
11.2020 - 07.2021
- Identify license plates from all 50 states and all Canadian Provinces
- Keying/entering license plate information as needed
- Identify and process a minimum of 600 images per hour
- Responsible for consistently checking the image quality and giving feedback supervisor to assure optimum picture quality is being taken by the cameras in the toll lanes
Certified Nurse Aide
Memorial Hermann Health System
05.2016 - 11.2019
- Performs tasks, assists patients with personal hygiene and meals and ambulates patients according to specific procedures
- Maintain patient and unit environment in a clean and orderly condition
- Maintain the privacy and security of all confidential and protected health information
- Uses and discloses only that information which is necessary to perform the function of the job
- Responds to patient call lights to determine needs and relays information to nursing personnel
- Distributes patient trays and nourishments, assists patients with feeding and collects trays at end of meal
- Completes various duties as requested, such as retrieving and delivering supplies, specimens, instruments, test results
Education
Phlebotomy -
Lonestar Community College
10.2022
Certified Nurse Aide -
Houston Community College
09.2015
High School Diploma -
Klein Forest High School
08.2005
Skills
- 45 WPM
- 10 Key proficient
- Knowledge of Medical Terminology
- Knowledge of eClinicalWorks EMR
- Knowledge of Epic
- Knowledge of Microsoft Office
- Excellent customer service
- Excellent communication skills
References
References available upon request.
Timeline
Phlebotomist II
Texas Children Hospital
05.2023 - 10.2024
Data entry clerk
Harris County Toll Authority
11.2020 - 07.2021
Patient Care Representative
PCP For Life
08.2019 - 05.2023
Certified Nurse Aide
Memorial Hermann Health System
05.2016 - 11.2019
Phlebotomy -
Lonestar Community College
Certified Nurse Aide -
Houston Community College
High School Diploma -
Klein Forest High School