Cathy McLoone
Ponte Vedra,FL
Summary
Licensed Mental Health Counselor with 15+ years of experience in clinical and administrative roles within mental health and substance use disorder facilities. Expertise in quality assurance, regulatory compliance, and dual diagnosis treatment. Proven leadership as a Clinical Director, adept at optimizing patient care and ensuring adherence to healthcare standards. Strong communicator and collaborator with a track record of improving clinical operations and documentation practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Director
Beaches Recovery and Tides End Detox
10.2019 - Current
- Led a clinical team in making daily client care and crisis intervention decisions
- Managed client caseloads, discharge dates, and billing statuses for various levels of care
- Coordinated client care plans with multidisciplinary healthcare professionals
- Liaised with UR billing department to synchronize client care levels between insurance companies and the facility
- Oversaw daily client census in EMR and coordinated group programming and PRN staff schedules
- Conducted group, individual, and family counseling sessions as needed
- Temporarily assumed additional responsibilities such as payroll and UR-related tasks in the absence of the clinical director
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Reviewed technical documentation for accuracy and completeness, reducing potential errors in product specifications or assembly instructions.
- Managed external audits, maintaining compliance with industry regulations and achieving certification renewals without interruptions.
- Drove root cause analysis investigations for customer complaints, implementing corrective actions that reduced recurrence rates and improved client retention.
- Developed training programs that enhanced employees'' understanding of quality standards, leading to improved production accuracy and efficiency.
Quality Assurance Specialist
Beaches Recovery/Tides Edge
11.2014 - 10.2020
- Audited client charts for compliance with Joint Commission Accreditation and DCF regulations
- Documented performance improvement goals based on audit data and percentages
- Provided in-service training to improve team documentation and meet quality standards
- Participated in interdepartmental meetings to report on performance improvement initiatives
- Reviewed and approved documentation for registered interns for quality assurance
- Conducted mock chart tracers in preparation for regulatory agency visits
Primary Counselor
Wekiva Springs Center
03.2011 - 01.2014
- Delivered group, individual, and family therapy for dually diagnosed patients in an inpatient unit
- Conducted psych-social assessments, developed individualized treatment plans, and formalized discharge plans
- Collaborated with healthcare professionals and utilization review departments to coordinate patient care
Primary Counselor
Gateway Community Services
02.2010 - 03.2011
- Facilitated therapy sessions for dually diagnosed post-partum and pregnant women in a residential setting
- Completed psych-social assessments, created individualized treatment plans, and formalized discharge plans
- Worked with healthcare professionals to monitor client progress and adjust care plans accordingly
Education
MS - Mental Health Counseling
Nova Southeastern University
01.2009
BS - Environmental Sciences
Jacksonville University
01.2001
BA - Anthropology
Rollins College
01.1998
Skills
- Performance Improvement
- Mental Health Counseling
- Behavioral Therapy
- Case Management
- Program Development
- Addiction Counseling
- Motivational Interviewing
- Clinical Supervision
- Quality Assurance & Compliance
- EMR Management
- Dual Diagnosis Treatment
- Crisis Intervention
- Multidisciplinary Collaboration
- Clinical quality improvement
- Clinical leadership
- Patient education
- Budget oversight
- Case management
- Clinical supervision
Certification
- FL-Clinical Supervision
- Driver's License
- LMHC
Timeline
Clinical Director
Beaches Recovery and Tides End Detox
10.2019 - Current
Quality Assurance Specialist
Beaches Recovery/Tides Edge
11.2014 - 10.2020
Primary Counselor
Wekiva Springs Center
03.2011 - 01.2014
Primary Counselor
Gateway Community Services
02.2010 - 03.2011
BS - Environmental Sciences
Jacksonville University
BA - Anthropology
Rollins College
MS - Mental Health Counseling
Nova Southeastern University
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