Cathy Mcnatt

Inn Of The Mountain Gods Resort And Casino

04.2005 - Current

Answered constant flow of customer calls with minimal wait times
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
Updated account information to maintain customer records
Provided primary customer support to internal and external customers
Offered advice and assistance to customers, paying attention to special needs or wants
Responded to customer requests for products, services, and company information
Answered customer telephone calls promptly to avoid on hold wait times
Participated in team meetings and training sessions to stay informed about product updates and changes
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Tracked customer service cases and updated service software with customer information
Clarified customer issues and determined root cause of problems to resolve product or service complaints
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Followed through on all critical inter-departmental escalations to increase customer retention rates
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
Assisted with inventorying beverage stock and bar supplies
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands

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