Summary
Overview
Work History
Education
Skills
LINKS
Timeline
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Brittany Kern

Brittany Kern

Jacksonville

Summary

Dynamic bartender and waitress with over 20 years of experience in providing exceptional customer service and cultivating guest loyalty. Expertise in creating a warm and inviting atmosphere through adaptability and collaboration, resulting in heightened customer satisfaction. Committed to utilizing strong interpersonal skills to elevate service delivery and drive team success in fast-paced environments. Proven ability to thrive under pressure while maintaining a positive attitude and fostering a sense of community among patrons.

Overview

18
18
years of professional experience

Work History

Bartender & Waitress

Milanos Italian Restaurant Pizza & Bar
  • Served customers efficiently, enhancing dining experience and increasing repeat visits.
  • Prepared cocktails and beverages, maintaining quality and consistency.
  • Collaborated with team to streamline service flow, reducing wait times.
  • Resolved customer issues promptly, improving satisfaction and loyalty.
  • Managed transactions accurately, ensuring financial integrity.
  • Delivered exceptional customer service, fostering a welcoming atmosphere that enhanced guest satisfaction and loyalty.
  • Streamlined drink preparation processes, significantly improving order turnaround time and boosting overall bar efficiency.

Bartender

Hurricanes Grill & Wings, 210 Location
04.2023 - 09.2023
  • Memorized diverse drink orders, enhancing customer satisfaction and loyalty.
  • Maintained a spotless bar, ensuring a welcoming environment.
  • Resolved guest issues promptly, improving service efficiency.
  • Adapted to high-pressure situations, ensuring smooth operations.
  • Collaborated with team, consistently covering shifts and supporting colleagues.
  • Delivered exceptional customer service, enhancing guest satisfaction and fostering long-term patron relationships through attentive engagement.
  • Maintained an organized and clean bar area, adhering to health and safety standards while contributing to a welcoming atmosphere.

Hostess, Server & Trainer

Enza's Italian Restaurant, Michael & Enza
02.2015 - 12.2019
  • Managed dining room setup and cleanliness, enhancing guest satisfaction.
  • Trained new servers, improving team efficiency and service quality.
  • Served guests promptly and courteously, ensuring positive dining experiences.
  • Coordinated pre-event setups, optimizing space for events.
  • Informed guests of specials, boosting catering service engagement.

Waitress / Lead Server / Hostess / Expeditor

Metro Diner Julington Creek
06.2013 - 07.2017
  • Ensured guest satisfaction at events, boosting repeat patronage.
  • Efficiently coordinated tasks, maintaining quality under pressure.
  • Trained staff, creating a skilled and cohesive team.
  • Adapted to cover shifts citywide, proving flexibility and reliability.

Manager/Hostess/Server/Bartender

Brother Jimmy's BBQ NYC
05.2005 - 07.2011
  • Led and trained staff across 4 NYC locations, boosting service quality and team efficiency.
  • Improved table turnover and cleanliness, enhancing customer satisfaction.
  • Ensured smooth operations by multitasking, maintaining seamless restaurant flow.
  • Personalized service to increase customer loyalty and repeat visits.
  • Balanced service with business needs, optimizing operational effectiveness.

Education

Associate of Arts - Dance

Marymount Manhattan College
05.2006

Skills

  • Client relations and satisfaction
  • Effective multitasking
  • Team collaboration
  • Attention to detail
  • Integrity and reliability
  • Technical programming skills
  • Time efficiency
  • Conflict management strategies
  • Communication proficiency
  • Leadership qualities
  • Analytical problem solving
  • Adaptability in dynamic environments
  • Sales acumen
  • Hospitality expertise in service delivery
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Memory retention
  • Team training and development
  • New hire training
  • Health codes compliance
  • Safe service compliance
  • Mixology
  • Bar restocking
  • Payment processing
  • Multitasking Ninja

LINKS

  • Instagram: https://bit.ly/45PitYp
  • Facebook: https://bit.ly/4m4sztb

Timeline

Bartender

Hurricanes Grill & Wings, 210 Location
04.2023 - 09.2023

Hostess, Server & Trainer

Enza's Italian Restaurant, Michael & Enza
02.2015 - 12.2019

Waitress / Lead Server / Hostess / Expeditor

Metro Diner Julington Creek
06.2013 - 07.2017

Manager/Hostess/Server/Bartender

Brother Jimmy's BBQ NYC
05.2005 - 07.2011

Bartender & Waitress

Milanos Italian Restaurant Pizza & Bar

Associate of Arts - Dance

Marymount Manhattan College

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