Summary
Overview
Work History
Education
Skills
LINKS
Timeline
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Brittany Kern

Brittany Kern

Jacksonville,Florida

Summary

Experienced bartender and waitress with two decades of expertise in delivering high-quality customer service and fostering loyalty among guests. Proficient in creating a welcoming atmosphere through adaptability and teamwork, leading to improved customer satisfaction. Focused on leveraging interpersonal skills to enhance service delivery and contribute to team success.

Overview

18
18
years of professional experience

Work History

Bartender & Waitress

Milanos Italian Restaurant Pizza & Bar
- 01.2025
  • Served customers efficiently, enhancing dining experience and increasing repeat visits.
  • Prepared cocktails and beverages, maintaining quality and consistency.
  • Collaborated with team to streamline service flow, reducing wait times.
  • Resolved customer issues promptly, improving satisfaction and loyalty.
  • Managed transactions accurately, ensuring financial integrity.
  • Delivered exceptional customer service, fostering a welcoming atmosphere that enhanced guest satisfaction and loyalty.
  • Streamlined drink preparation processes, significantly improving order turnaround time and boosting overall bar efficiency.

Bartender

Hurricanes Grill & Wings, 210 Location
04.2023 - 09.2023
  • Memorized diverse drink orders, enhancing customer satisfaction and loyalty.
  • Maintained a spotless bar, ensuring a welcoming environment.
  • Resolved guest issues promptly, improving service efficiency.
  • Adapted to high-pressure situations, ensuring smooth operations.
  • Collaborated with team, consistently covering shifts and supporting colleagues.
  • Delivered exceptional customer service, enhancing guest satisfaction and fostering long-term patron relationships through attentive engagement.
  • Maintained an organized and clean bar area, adhering to health and safety standards while contributing to a welcoming atmosphere.

Hostess, Server & Trainer

Enza's Italian Restaurant, Michael & Enza
02.2015 - 12.2019
  • Managed dining room setup and cleanliness, enhancing guest satisfaction.
  • Trained new servers, improving team efficiency and service quality.
  • Served guests promptly and courteously, ensuring positive dining experiences.
  • Coordinated pre-event setups, optimizing space for events.
  • Informed guests of specials, boosting catering service engagement.

Waitress / Lead Server / Hostess / Expeditor

Metro Diner Julington Creek
06.2013 - 07.2017
  • Ensured guest satisfaction at events, boosting repeat patronage.
  • Efficiently coordinated tasks, maintaining quality under pressure.
  • Trained staff, creating a skilled and cohesive team.
  • Adapted to cover shifts citywide, proving flexibility and reliability.

Manager/Hostess/Server/Bartender

Brother Jimmy's BBQ NYC
05.2005 - 07.2011
  • Led and trained staff across 4 NYC locations, boosting service quality and team efficiency.
  • Improved table turnover and cleanliness, enhancing customer satisfaction.
  • Ensured smooth operations by multitasking, maintaining seamless restaurant flow.
  • Personalized service to increase customer loyalty and repeat visits.
  • Balanced service with business needs, optimizing operational effectiveness.

Education

Associate of Arts - Dance

Marymount Manhattan College
New York, NY
05.2006

Skills

  • Client relations and satisfaction
  • Effective multitasking
  • Team collaboration
  • Attention to detail
  • Integrity and reliability
  • Technical programming skills
  • Time efficiency
  • Conflict management strategies
  • Communication proficiency
  • Leadership qualities
  • Analytical problem solving
  • Adaptability in dynamic environments
  • Sales acumen
  • Hospitality expertise in service delivery
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Memory retention
  • Team training and development
  • New hire training

LINKS

  • Instagram: https://bit.ly/45PitYp
  • Facebook: https://bit.ly/4m4sztb

Timeline

Bartender

Hurricanes Grill & Wings, 210 Location
04.2023 - 09.2023

Hostess, Server & Trainer

Enza's Italian Restaurant, Michael & Enza
02.2015 - 12.2019

Waitress / Lead Server / Hostess / Expeditor

Metro Diner Julington Creek
06.2013 - 07.2017

Manager/Hostess/Server/Bartender

Brother Jimmy's BBQ NYC
05.2005 - 07.2011

Bartender & Waitress

Milanos Italian Restaurant Pizza & Bar
- 01.2025

Associate of Arts - Dance

Marymount Manhattan College

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