Cathy Mejia
Tupelo,MS
Summary
Adept Remote Specialist with a proven track record at Critical Care Travel Nurse, enhancing customer satisfaction and employee performance through expert problem-solving and advanced communication. Spearheaded innovative training and feedback systems, significantly boosting team efficiency and alignment with strategic objectives. Skilled in quality assurance and collaboration, driving project success and organizational growth.
Overview
22
22
years of professional experience
Work History
Remote Specialist
Critical Care Travel Nurse
05.2002 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved team collaboration by initiating regular strategy meetings.
- Implemented customer feedback system to inform product development.
- Designed employee recognition program that improved morale and reduced turnover.
- Assisted in developing strategic plan that aligned with long-term company goals.
Education
Associates Degree In Nursing - Nursing
NEMCC
Booneville, MS05.2002
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Quality Assessment
- Root Cause Analysis
- Emergency Response
- Teamwork and Collaboration
- Time Management
- Self Motivation
Additional Information
Experience in the following charting systems: Epic, Cerner, McKesson, Meditech
Timeline
Remote Specialist
Critical Care Travel Nurse
05.2002 - Current
Associates Degree In Nursing - Nursing
NEMCC
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