Cathy Merten
Plainwell,MI
Summary
Pragmatic Insurance Verification Specialist touting fifteen years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Overview
15
15
years of professional experience
Work History
Surgery Scheduling Coordinator/Insurance Verification Specialist
Bronson Orthopedic Surgery Center
Kalamazoo, Michigan
07.2023 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Insurance Verification Specialist
Surgery Center Of Kalamazoo
Portage, MI
03.2020 - 07.2023
- Accessed third-party insurance databases to identify coverage of benefits.
- Verified that patients had proper insurance coverage prior to procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Updated patient and insurance data and input changes into company computer system.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Administrative Assistant
Vitality Healthcare
Portage, MI
02.2016 - 03.2020
- Greeted patients and visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments related to treatment plans.
- Processed payments and updated accounts to reflect balance changes.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Some College (No Degree) - Medical Terminology & Medical Transcription
Allegan Area Technical Education Center
Allegan, MIHigh School Diploma -
Hastings High School
Hastings, MI06.1988
Skills
- Communication and Interpersonal Skills
- Organization and Time Management
- Secure Data Practices
- Customer Service
Calendar management
Scheduling expertise
Insurance verification
Office administration
Timeline
Surgery Scheduling Coordinator/Insurance Verification Specialist
Bronson Orthopedic Surgery Center
07.2023 - Current
Insurance Verification Specialist
Surgery Center Of Kalamazoo
03.2020 - 07.2023
Administrative Assistant
Vitality Healthcare
02.2016 - 03.2020
Some College (No Degree) - Medical Terminology & Medical Transcription
Allegan Area Technical Education Center
High School Diploma -
Hastings High School