SHARETTE LEWIS
Kissimmee,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills, devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CCM Case manager/DME coordinator/Insurance verification/Surgery scheduler
Manaswi's Orthopedic and Joint Replacement Inst
Davenport, FL
05.2022 - 07.2025
- Oversaw a chronic care management program, ensuring personalized care plans and seamless coordination to meet patients' unique healthcare needs.
- Managed the ordering and dispensing of diverse, durable medical equipment, streamlining processes to ensure timely delivery and improve customer satisfaction.
- Proactively contacted insurers to verify benefits and eligibility for durable medical equipment, injections, and surgeries, enhancing patient access to necessary treatments.
- Efficiently collected co-pays and co-insurance for DME, gel injection, and surgeries.
- Coordinated surgical scheduling for patients daily, streamlining processes to reduce wait times, and enhance the patient experience.
- Provided education on orthopedic procedures and post-operative care, and obtained medical and specialist clearance for surgical procedures.
- Coordinated patient referrals between healthcare providers and specialists.
- Facilitated communication between patients, families, and medical teams.
- Managed my mobility app, ensuring that all needed clearances are being completed, ensuring that medications that needed to be stopped are discontinued, and providing patients with pre-op and post-op instructions.
- Assisted the doctor and PA with minor procedures, and helped with eliminating long wait times.
- Assisted at the front desk by answering phones, making appointments, collecting and posting payments, and verifying insurance coverage.
Front Desk/Medical Assistant/Surgical Scheduler
Sea Spine Orthopedic Institute
Orlando, FL
02.2017 - 05.2022
- Provided assistance to patients with paperwork and medical records, streamlining their experience, and ensuring efficient processing during visits.
- Scheduled appointments for clients to enhance customer satisfaction, and improved team productivity.
- Verified Medical insurance,Worker's comp, PIP, Slip & Fall benefits.
- Check in and check out patients, ensuring a smooth and efficient patient experience.
- Efficiently processed daily payments.
- Triaged patients daily, and accurately entered their information into the Mod Med and ECW systems.
- Supported doctors with minor surgical procedures, enhancing clinic efficiency, and contributing.
- Streamlined the surgical process by managing written orders and processing surgical consents for multiple high-stakes procedures.
- Assisted with X-ray images using C-ARM for pain management procedures and casting.
- Apply and remove the cast when instructed by the doctor and PA.
Medical Assistant/ DME Coordinator
Comprehensive Orthopedic Global
St. Thomas, VI
10.2011 - 12.2016
- Efficiently scheduled patient appointments and surgeries enhance clinic workflow and contribute to increased patient satisfaction.
- Ensured a seamless examination experience by preparing patients through thorough preliminary assessments, and fostering a comfortable environment.
- Educated patients on various medical treatments and procedures, enhancing their understanding, and promoting positive health outcomes.
- Carefully removed staples and sutures post-op, ensuring patient comfort, and promoting optimal recovery outcomes.
- Provided wound care and dressing changes daily, employing best practices to promote healing and minimize infection risk.
- Collected and labeled biological specimens, ensuring accurate data records that supported ongoing research initiatives.
- Skillfully applied and removed casts for patients, for recovery and comfort during the healing process.
- Managed the dispensing of durable medical equipment and fitting, ensuring timely delivery and enhancing patient mobility and comfort.
- Successfully oriented new staff members.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Certified Nursing Assistant
Schneider Regional Medical Center
St. Thomas, VI
10.2009 - 11.2011
- Supported midwives and doctors in successfully delivering infants, ensuring a smoother process, and enhancing patient comfort throughout.
- Ensured seamless surgical procedures by preparing patients and operating rooms for surgeries.
- Provided compassionate bathing and feeding support for babies and adults, enhancing their comfort and well-being daily.
- Monitored vital signs, including blood pressure, blood glucose, temperature, weight, and height, for the detection of health issues.
- Responded to emergency calls for assistance, meticulously tracking and reporting changes in patient conditions, which led to timely interventions, and enhanced safety.
- Supported optimal patient positioning for comfort and accessibility, enhancing care quality.
- Supported mobility of patients through proper lifting and transferring techniques.
- Maintained patient records and updated information in electronic systems.
- Ensured cleanliness and safety of patient environments at all times.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
Home Health Aid
ABC Home care
Boston, MA
01.2008 - 07.2009
- Provided compassionate support in daily care for an elderly patient, enhancing her comfort and overall quality of life through assistance with mobility, medication management, and personal hygiene.
- Facilitated seamless doctor appointment experiences for patients, ensuring timely arrivals, and enhanced satisfaction.
- Facilitated timely medication intake.
- Assisted clients with mobility and transportation needs to improve comfort.
- Developed strong relationships with clients to enhance emotional support.
- Maintained cleanliness and organization in client living spaces for safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Education
Phlebotomy Certification - Phlebotomy
Professional Academy Health
Kissimmee, FL09-2018
Certification - Hemodialysis
University of The Virgin Islands Cell
St. Thomas, VI11.2015
Certification - Nursing
Massac's School of Nursing
St. Thomas, VI12.2007
High School Diploma - General Study
Charlotte Amalie High School
St. Thomas, VI01.2003
Skills
- Communication skills
- Attention to detail
- Team collaboration
- Time management
- Medical coding basics
- Office administration
- Problem solving
- Front desk operations
- Insurance verification
- Electronic Health Records (EHR)
- patient scheduling
- Medical terminology
- HIPAA compliance
- Patient interaction
- Follow-up and reminder calls
- Surgical scheduling
- Appointment scheduling
- Needs assessment
- Direct patient care
- Empathy and compassion
- Positive attitude
Certification
- Certification in Hemodialysis
- Certified Nursing Assistant
- Certification in Phlebotomy
- CPR
- Driver's License
References
References available upon request.
Timeline
CCM Case manager/DME coordinator/Insurance verification/Surgery scheduler
Manaswi's Orthopedic and Joint Replacement Inst
05.2022 - 07.2025
Front Desk/Medical Assistant/Surgical Scheduler
Sea Spine Orthopedic Institute
02.2017 - 05.2022
Medical Assistant/ DME Coordinator
Comprehensive Orthopedic Global
10.2011 - 12.2016
Certified Nursing Assistant
Schneider Regional Medical Center
10.2009 - 11.2011
Home Health Aid
ABC Home care
01.2008 - 07.2009
Phlebotomy Certification - Phlebotomy
Professional Academy Health
Certification - Hemodialysis
University of The Virgin Islands Cell
Certification - Nursing
Massac's School of Nursing
High School Diploma - General Study
Charlotte Amalie High School