CATHY Paulsen

Collaborated with families to determine their best solution to plan and pay for end of life decisions. Coordinated with funeral directors and families to ensure all details were met beyond expectations.

• Independent Contractor selling and listing residential real estate
• Facilitator of various sales and communication classes given to office agents
• Coached Realtor clients and small business owners to realize their professional potential including management, profit and loss and sales
• Awards to include but not limited to Rookie of the Year, Platinum Sales agent of the year and Charitable Entrepreneur of the year.

• Implemented corporate training programs throughout 4 districts and 100+ stores
• Led 'train the trainer' classes, wrote programs and launched eTraining throughout the region
• Awards for achievement given on the national level.

• Responsible for managing the processing of customer transactions, customer service, financing, total store labor scheduling, and controlling store expenses through training and development of 130 employees.

• Responsibilities have included: Facilitation and implementation of corporate training programs for Regional Directors, District Managers and Store Managers
• Co-operative development of training material for all areas of business, including five corporate conventions
• Development of training have included Franklin/Covey Timequest and What Matters Most, Mohr Retail Training and Communication Skills (Master Trainer) and ASTD certification (Foundation Series).

• Manager of a multi-unit territory (11 stores) with a management staff responsible for: store operations, customer service, staff training and development, innovative merchandising, loss prevention, and store profitability.