Cathy Russell
Melbourne,FL
Summary
Seasoned professional with 30 years at Health First Inc, specializing in patient logistics and communication. Demonstrated proficiency in data entry accuracy and delivering outstanding customer service. Skilled in managing complex admissions and dispatching services, ensuring operational efficiency and safety. Holds multiple Florida licenses, enhancing reliability in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Centralized Patient Logistics Registration Counsel
Health First Inc
Rockledge, FL
10.2012 - Current
- Full registration of newborn accounts at Viera and HRMC hospitals.
- Responsible for ER Department Admissions for HRMC, PBH, CCH, and Viera Hospitals.
- Admissions for hospice accounts, hospital-at-home accounts.
- Roundtrip and Inter-facility Transfer accounts.
- First Flight, Prehospital , and emergent admission accounts.
- Attending MD order changes for entire Health First Division.
Communications Specialist / Security Dispatcher
Health First Holmes Regional Medical Center
Melbourne, FL
10.1999 - 10.2012
- Receiving and acknowledging all incoming requests for service. Providing courteous, professional, timely, and dependable dispatching of all couriers, security, and plant operations. Maintain proper and professional telephone and radio communication procedures.
- Maintain vigilant monitoring of all fire safety, plant operations equipment, and alarms, and respond accordingly.
- Maintain accurate daily, monthly, and yearly statistics for normative data for the courier and security departments. Microsoft Word and Excel are used on a daily basis.
- Performance of duties in an independent manner with minimal supervision.
Education
High School Diploma -
Melbourne High School
Melbourne, FL06-1978
Skills
- 15 years of experience as a communication specialist and dispatcher
- 15 years of experience as a registration counselor
- Data entry accuracy
- Customer service
- Communication skills
- Radio communication
- Attention to detail
- Crisis management
- Alarm monitoring
Certification
- Current State of Florida Driver License
- Current state of Florida Security license D
- Current state of Florida Concealed weapon firearm license
- Current state of Florida Notary public license
Timeline
Centralized Patient Logistics Registration Counsel
Health First Inc
10.2012 - Current
Communications Specialist / Security Dispatcher
Health First Holmes Regional Medical Center
10.1999 - 10.2012
High School Diploma -
Melbourne High School
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