Shaquana Holly
Hinesville,USA
Summary
Directed logistics operations for 12 years with a specialization in optimizing rail transloading and trucking processes. Led teams exceeding 68 members to enhance operational efficiency and adhere to safety regulations. Managed strategic planning, customer relationships, and budget oversight to provide exceptional service and strengthen vendor partnerships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Logistics Manager
POET
Savannah, GA
02.2022 - Current
- Directed comprehensive rail transloading and trucking operations, ensuring efficiency and timely delivery.
- Facilitated collaboration among clients, suppliers, and internal teams to manage schedules and address emerging issues.
- Enforced adherence to safety regulations and company policies.
- Oversaw and guided a team of driver operators and support staff to enhance operational efficiency.
- Facilitated regular training sessions to uphold performance and safety standards.
- Designed and executed operational procedures and best practices to enhance efficiency.
- Oversaw and directed operations of heavy equipment, including excavators, loaders, skid steers, forklifts, and bulldozers.
- Facilitated collaboration with external service providers to execute complex repairs and maintenance tasks.
- Leveraged Microsoft Office Suite to streamline scheduling, reporting, and data management processes.
- Oversaw meticulous record-keeping of all operations, encompassing inventory deliveries and equipment maintenance.
- Compiled and delivered operational reports to senior management, ensuring clarity and accuracy.
- Orchestrated logistics visualization and facilitation for rail line operations, ensuring seamless coordination between NS and Wabtec Rail Connect warehouse transportation.
- Facilitated communication and negotiation with GA port container handlers, including MSK, ZIM, and other suppliers and vendors.
- Established daily operational plans to ensure accurate transportation of bookings to and from Georgia ports.
- Oversaw daily aeration requirements for fumigation team operations from Monday to Sunday.
- Monitored vomitoxin levels in railcars arriving at transload facility.
- Directed team operations to ensure seamless production flow and timely container loading.
- Oversaw resolution of disputes between rail lines and carriers.
Control Room Operator Manaager
POET
Savannah, GA
09.2017 - 02.2022
- Managed operation of transload elevator controls to ensure efficient material handling.
- I serve as the liaison between office and production team representatives!
- I Maintain production and yard flow. While Coordinating with my Yard Supervisor and team to ensure we have a smooth flow of production throughout the day!
- Take notations of our Rail Carts on the yard, Give team members assigned paperwork to prepare the day!
Outbound Operations Manager
Savannah Marine Terminal
Savannah, GA
03.2011 - 09.2017
- Tracked inventory accurately and supported financial accounting processes.
- Assisted in building and maintaining strong relationships with customers and vendors.
- Coordinated the movement of products and materials to enhance efficiency.
- Reviewed logistics operations and identified opportunities for improvement.
- Demonstrated strong interpersonal skills in all interactions.
- Exhibited effective leadership skills in team settings.
Front Desk Assistant Manager
Comfort Suites Savannah Gateway
Savannah, GA
01.2009 - 05.2011
- Trained and supported front desk agents in scheduling tasks.
- Assisted in the check-in and check-out process while addressing guest complaints and enhancing satisfaction.
- Collaborated with housekeeping and maintenance teams to streamline operations.
- Monitored adherence to safety regulations and brand standards.
Education
Bachelor's degree - Business
South University_Savannah Online
Savannah, GA05.2016
High school diploma or GED - undefined
Valley Stream North High School
Valley Stream, NY05.2011
Skills
- Executive-level budget management - Largest budget managed in an executive level role ($6M-$13M)
- Cargo tracking systems
- International customer service experience
- Microsoft Office
- Warehouse management
- Executive leadership - Executive leadership experience (1-2 years)
- Financial analysis
- Warehouse storage management
- Process improvement standards implementation
- Logistics project management
- Team development
- Managerial negotiation
- SAP CRM
- Communication skills
- Team motivation (leadership skill)
- Operations management
- Word processing
- Technical support representative experience
- Office experience
- Budgeting
- Customer service manager experience
- Closing sales
- 3PL
- Forecasting
- CRM system proficiency
- Team management
- Leadership development
- Payroll
- Fleet management
- Achieving sales targets
- Sales targets achieved (More than 100%)
- Senior manager experience
- Customer inquiry handling
- Data interpretation
- Dispatching
- Data entry - Data entry experience (11-15 years)
- HIPAA
- Improving operational efficiency
- Cost control
- Computer operation
- Customer support specialist experience
- Customer issue escalation
- Inbound logistics
- Microsoft Dynamics 365
- Building rapport
- Logistics data analysis
- Logistics - Logistics experience (3-5 years)
- Warehouse management system
- Administrative experience
- Technical support
- Managing customer accounts
- Truckload (TL) logistics
- Strategic sourcing
- Attention to detail
- Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)
- Executive-level team management - Largest team size managed in an executive level role (11-20 team members)
- ERP systems
- Managing logistics operations teams - Largest logistics operations team managed (More than 40 team members)
- Customer support experience within finance industry
- Inventory Control
- Managing freight management projects - Largest number of freight management projects managed yearly (6-10 projects)
- OSHA
- Customer support experience within retail industry
- Customer support - Customer support experience (6-10 years)
- Customer support experience within telecommunications industry
Certification
- Driver's License
- Forklift Certification
- Certified Notary Public
- Certification In Risk Management Assurance
- Professional In Human Resources
Additional Information
Authorized to work in the US for any employer
Timeline
Senior Logistics Manager
POET
02.2022 - Current
Control Room Operator Manaager
POET
09.2017 - 02.2022
Outbound Operations Manager
Savannah Marine Terminal
03.2011 - 09.2017
Front Desk Assistant Manager
Comfort Suites Savannah Gateway
01.2009 - 05.2011
Bachelor's degree - Business
South University_Savannah Online
High school diploma or GED - undefined
Valley Stream North High School