Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Cathy Smith

Foothill Ranch,CA

Summary

Business-oriented Product Designer with the know-how to determine functionality and enhancements. Knowledgeable in creating production-ready designs. Promoting a successful career history comprising more than six years as an airline reservation and ticket gate agent demonstrating excellent customer service skills.

Overview

34
years of professional experience

Work History

Self Employed
burbank, CA

Writer
05.2014 - Present

Job overview

  • Collaborated with editors and designers on various projects.
  • Researched and wrote a memoir that will be published in 2024.

Catherine Hodge Smith's Private Collection Design and Manufacturing
, California

Product Designer
08.1994 - 05.2014

Job overview

  • Collaborated with developers, designers, marketers and other stakeholders on feature design decisions.
  • Designed mockups, user flows, icons and illustrations for the product interface.
  • Generated ideas for new products or features through brainstorming sessions with team members.
  • Presented concepts to stakeholders in order to gain approval for project development plans.
  • Researched competitive products to gain insight into industry trends and best practices.
  • Facilitated design sprints with cross-functional teams to quickly prototype solutions.
  • Built relationships with external vendors who provided tools necessary for successful product launches.
  • Observed quality control procedures.
  • Modified and refined designs to conform with customer specifications, production limitations or changes in design trends.
  • Presented designs and reports to customers or design committees for approval and discussed need for modification.
  • Developed manufacturing procedures and monitored designs to improve operations and product quality.
  • Researched production specifications, costs and manufacturing methods and provided itemized production requirements.

Pacific Southwest Airlines
San Diego And Santa Ana

Airline Reservations and Ticket Gate Agent
08.1980 - 07.1986

Job overview

  • Greeted customers in a friendly and professional manner.
  • Assigned seating to passengers based on availability and preferences.
  • Provided assistance with ticketing, baggage handling, and boarding procedures.
  • Processed payments for tickets, baggage fees, and other services.
  • Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.

Education

University of San Diego
San Diego, CA

Bachelor of Arts
01.1976

Skills

Excellent verbal and written communication skills

Availability
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Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work from home optionFlexible work hours

Interests

Customer Service Representative

20 Hours per week

Timeline

Writer

Self Employed
05.2014 - Present

Product Designer

Catherine Hodge Smith's Private Collection Design and Manufacturing
08.1994 - 05.2014

Airline Reservations and Ticket Gate Agent

Pacific Southwest Airlines
08.1980 - 07.1986

University of San Diego

Bachelor of Arts

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Cathy Smith