CATHY STOLL
Heritage Property and Casualty Insurance Company
Tallahassee
1
Certification
21
years of professional experience
Claims manager with over 30 years experience handling and managing complex claims including Bodily Injury, Commercial General Liability, Construction Defect Claims Additional extensive experience in homeowners’ property and casualty and all-lines auto. Successfully manage a diverse team of adjusters. Manage ~ 10M in reserves.
Work History
Commercial Liability Claims Supervisor
4 Years 3 Months- Recruited, interviewed, hired, and conducted onboarding and training for claims examiners.
- Conducted weekly one-on-one meetings and provided ongoing coaching, training, and performance feedback to examiners.
- Reviewed and assigned newly reported losses and evaluated tender letters to determine claim setup and coverage requirements.
- Established and monitored claim reserves and approved claim payments within delegated authority.
- Conducted file reviews to provide directions, ensure timely claim handling and maintain adherence to company best practices.
- Reviewed correspondence, including tender rejections, reservation of rights, coverage position and declination letters.
- Collaborated with coverage counsel and defense counsel to evaluate coverage issues and develop litigation and claim resolution strategies.
- Represented Heritage at virtual and in-person mediations.
- Participated in biweekly liability roundtables addressing complex claims, liability, coverage, damages, exposure, and settlement opportunities.
- Maintained litigation tracking reports documenting lawsuit status, developments, and outcomes.
- Reported directly to the Vice President of Liability Claims and the Vice President of Litigation on significant exposures, litigation developments, and claim outcomes.
- (Remote)
Claims Manager
16 Years 11 Months- Hiring new employees.
- Monitor team performance, enforcing compliance with corporate claims processes and procedures.
- Directly handle liability litigation files and assign defense counsel.
- Established best claims practice for handling liability claims.
- Discuss litigation strategy, exposure and potential settlement of lawsuits with defense counsel and Executive.
- Review time demands and other sensitive correspondence.
- Attend mediations in person or by zoom.
- Responsible for approving coverage determination letters, reservation of rights letters, excess letters and settlement payments.
- Maintain diaries and task to ensure proper file management, evaluation, strategy, and timely reserve recommendations are updated.
Education
Certificate in Civil Litigation - Civil Litigation
Bachelor of Science - Criminology
Associate of Arts
Skills
Solid understanding of insurance concepts
including coverage
policy language
liability
negligence
and damages
Strong organizational skills and ability to manage multiple tasks simultaneously
Meet or exceed all deadlines
Negotiation and strategy
Ability to think critically and resolve problems of varying complexity
Ability to perform with minimal supervision
Self-motivated with strong work ethic
Effective written and oral communication skills
Certification
Florida, South Carolina, North Carolina, Georgia, Mississippi
Timeline
Commercial Liability Claims Supervisor
Heritage Property and Casualty Insurance Company
2022.07 - 2026.10Read More
Claims Manager
Southern Fidelity Insurance Company
2005.08 - 2022.07Read More
Tallahassee Community College
Associate of Arts
Read More
Florida State University
Bachelor of Science from Criminology
Read More
National Center for Paralegal Training
Certificate in Civil Litigation from Civil Litigation
Read More