CATHY TINSLEY
Hickory,NC
Summary
Executive Manager building and running a non-emergency medical transportation business from launch through daily operations. Directs route logistics, vehicle safety, compliance, hiring, onboarding, scheduling, and performance reviews for 20+ employees while coordinating 50+ rides per day and managing billing, AP/AR, invoices, reconciliations, and audit-ready records in QuickBooks and MediRoutes. Partners with healthcare facilities, brokers, and passengers to resolve scheduling issues and maintain service standards across 3+ counties served.
Overview
19
19
years of professional experience
Work History
Owner / Executive Manager
LakeView Transit LLC
Hickory, NC
01.2017 - 01.2026
- Built and managed a non-emergency medical transportation service from the ground up, serving clients across multiple counties.
- Oversaw daily operations, route logistics, and vehicle safety to maintain federal and state transit compliance.
- Recruited, hired, and trained more than 70 drivers and office staff members, including onboarding, scheduling, and performance reviews.
- Used MediRoutes daily to plan routes, dispatch drivers, and verify broker ride requests.
- Managed bookkeeping and finances in QuickBooks, including client billing, accounts payable/receivable, invoices, and reconciliations.
- Maintained audit readiness through accurate driver trip logs, vehicle maintenance records, and state credentialing files.
- Worked directly with healthcare facilities, brokers, and passengers to resolve scheduling issues and maintain high service standards.
HIM Data Analyst / Sales Administrative Assistant
AMN HEALTHCARE
Hickory, NC
01.2016 - 01.2017
- Processed 10-25+ ROI requests daily, verifying authorizations against HIPAA privacy requirements before release.
- Entered and tracked candidate details for accepted travel healthcare assignments, supporting sales administration and data accuracy.
- Reviewed medical records for sensitive material, including mental health and HIV documentation, before printing or processing.
- Processed subpoenas, court orders, warrants, and Certificates of No Record, while serving as designee for the Custodian of Records.
- Verified notice-to-consumer requirements and caught misfiles before release, strengthening compliance and document control.
- Managed accepted-job records and coordinated administrative follow-up to support sales team workflows.
Administrative Assistant
Pacific Coast Producers
Lodi, CA
01.2007 - 01.2013
- Supported the Foodservice Vice President, Director, and four Sales Managers with daily administrative coordination and scheduling.
- Scheduled multi-party meetings, arranged travel logistics, and set up teleconferences for internal and external stakeholders.
- Monitored foodservice demand forecasts against product availability and prepared monthly ad hoc reports for each Sales Manager.
- Built and maintained a bid-tracking database, serving as liaison between Sales Managers and Customer Service during bid coordination.
- Updated website content, prepared product flyers, coded accounts payable invoices, and supported off-site brokers with sales reports.
Education
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West Valley Junior College
Saratoga, CA01-1994
Skills
- Fleet logistics
- Staff scheduling
- Client relations & retention
- Route optimization
- Driver dispatch coordination
- HIPAA privacy regulations
- Broker documentation & audits
- QuickBooks
- Accounts payable/receivable
- Release of information
- DOT compliance documentation
- Vehicle maintenance recordkeeping
- Medicaid transportation coordination
- Trip log reconciliation
- Broker ride authorization
- Cash reconciliation
- Invoice coding
- Performance review administration
Timeline
Owner / Executive Manager
LakeView Transit LLC
01.2017 - 01.2026
HIM Data Analyst / Sales Administrative Assistant
AMN HEALTHCARE
01.2016 - 01.2017
Administrative Assistant
Pacific Coast Producers
01.2007 - 01.2013
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West Valley Junior College