STEPHANIE CHARLES
Florahome,FL
Summary
Bringing hardworking nature,solid work history in transportation positions. Proficient in most all aspects of owning dispatching machining tractor trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Organized TrucK owner dispatcher with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner Experienced in many aspects of all trucking from local logging to OTR refer flatbed in 25 yrs that ive been on trucking offering exceptional skills in route planning gained during 25 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced dispatcher with over 25 years of experience in the trucking industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Medical Transportation Driver
MED TRIP EXPRESS
MARION, VIRGINIA
03.2021 - 04.2022
- Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
OTR OWNER OPERATOR aND DISPATCH COMP OWNER
JC EXPRESS LLC AND SS DISPATCH LLC
Birchleaf, VA
07.2018 - 12.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Tracked purchase orders and approved vendor invoices for outside services.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Scheduled and tracked movements of owned and rented equipment.
- Dispatched calls for emergency and routine driver call-outs.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Communicated with customers daily about freight movements and delivery timetables.
- Coordinated pickups and deliveries across 48 states
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded to over APROX 100 daily caller requests with information about assistance and timeframes.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
DISPATCHER LOAD LOGISTICS MANAGER
B & S TRANSPORTING INC
LEBANON , VA
02.2014 - 07.2018
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Kept corporate departments and customers updated on critical shipments.
- Prepared updated shipment reports for executives and clients.
- Administered sales orders, as well as processed and documented transactions.
- Coordinated dispatching of 7 TO 9 drivers to accomplish daily delivery requirements.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Negotiated with hundreds different freight companies and received annual contracts..
- HANDLED BACK OFFICE WORK FILING IFTA ,UCR TRAINING UP COMING OWNER OPERATORS ON HOW TO GET THERE COMPANY SET UP DOT NUMBERS MC INS FMCSA ELOGS ETC...SCHOOLED THEM ON PROPER SECUREMENT LOGS..
MANAGER
FASTMART
HAYSI, VA
11.2011 - 01.2014
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Company Owner
JC TRUCKING
HOLLISTER , FLA
07.1997 - 09.2007
- Managed 7 employees by supervising daily tasks.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Fastened chains, straps, covers and binders to secure load during transit.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Inspected load security and checked for damages.
- Completed routine maintenance on truck to keep in working order.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Education
No Degree - BEGENING COLEDGE STUDIES GENERAL ACHDEMICS
I HAD TO QUIT COLLEDGE 1 YR IN TO TAKE CARE OF MY HUSBAND FOR ACCIDENT LEFT HIM WITH BROKE BACK ,TOOK SEVERAL YEARS FOR HIM TO HEAL ..
Week Course in Buisness Planning - WEEK COURSE ON BUILDING A BUISNESS PLAN
06.2018
Some College (No Degree) - VETENARIAN ASSISTANT
Skills
- Customer File Maintenance
- Fleet Dispatching
- Client Interactions
- Equipment Needs Assessment
- Dispatch Recordkeeping
- Service Vehicle Dispatch
- Customer Request Management
- Route Planning and Adjustment
- Effective Communication
- Organizational Standards
- Dispatcher Monitoring
- Repair Scheduling
- Trucking Dispatching
- Calendar and Scheduling Software
- Operational Procedures
- Over the Road Trucking
- Dispatching Procedures
- Invoice Scanning
- Problem Assessment
- Roadside Assistance
- Dispatch of Drivers
- Daily Logs
- Time and Billing
- Loading Goods
- Customer Experience
- Status Updates
- Freight Brokerage
- Distance Estimation
- Vendor Contracts
- Persuasive Negotiations
- Effective Scheduling
- Customer Needs Assessments
- Paperwork Processing
- Documenting Changes
- Paperwork Submission
- Driver Assistance
- Creative Solutions
- Information Gathering
- Cost Determination
- Order Fulfillment
- Mobile Location-Based Services Software
- Customer Inquiries
- Delivery Routes
- Strategic Planning
- Supplier Relations
- Operational Efficiency and Safety
- Accounts Payable and Accounts Receivable
- Commercial Maintenance
- Finance and Accounting Operations
- Adaptable and Flexible
- Complex Problem-Solving
- Income Statements
- Balanced Work Ethic
- Thrive Under Pressure
- Analytical and Critical Thinker
- People and Culture
- Solution Optimization
- Approachable and Outgoing
- Strategic Networking
- Resource Utilization
- Managing Employee Relations
- Vehicle Service Documentation
- CB Radio Communication
- Cargo Security
- Trailer Coupling and Uncoupling
- Delivery Instructions Verification
- Adaptability and Flexibility
- GPS Applications
- Supply Chain Improvement
- DOT Requirements
- Process Monitoring
- Accident Documentation
- Map Reading
- Safety and Emergency Equipment
- Driver Management
- Third-Party Collaboration
- Truck Cab Computer Operation
- Inquiry Response
- Truck Maneuvering
- State and Federal Regulations
- Delivery Documentation
- Equipment Configuration
- Vehicle Defect or Damage Reporting
- Fuel Logs
- Materials Storage
- Temperature Measurement
- Mechanical Maintenance
- Logistics Planning
- Logging Tractors
- GPS and Route Planning
- Vehicle Systems
- Equipment Chaining
- Refrigerated Trailers Operation
- Operational Efficiency
- Coupling and Uncoupling
- Emergency Communications
- Adjusting Schedules
- Adjusting Routes
- Customer Retention
- Route Management
- Commercial Driving
- Weight Limits
- Prevention Techniques
- Customer Accounts Management
- Resolving Shipping and Delivery Problems
- Safety Assurance
- Route Logs
- Daily Vehicle Inspections
- Physical Maps
- Following Regulations
- Inspecting Vehicles
- Blocks and Tackle
- Accident Prevention
- Safe Machinery Operation
- Dependable and Cooperative
- Document Verification
- Route Navigation Software
- Quantity and Quality Assessments
- Skip Loaders
- Traffic Observations
- Personnel Protection
- Legal Compliance
- Location-Based Messaging
- Brakes and Tires
- Visual Inspections
- Vehicle Checklists
- PVC Piping
- Statement Billings
- Daily Log Updates
- Laborer Oversight
- Location Mapping Software
- Handheld Devices
- Delivery and Trip Logs
- Special Equipment Installation
- Analytical Approach
- Work Logging
- Dangerous Goods Transportation NO HASMAT SO FAR
- OVERSIZE LOADS, REGULATIONS, PERMITS, ETC
Additional Information
I HAVE BEEN A TRUCK OWNER ,DISPATCHER. MECHANIC {helper} since i was 21 .. I HAVE OWNED AND MANAGED ALL ASPECTS OF OUR TRUCKS FOR 25 YRS FROM OWNING LOCAL LOGGING TRUCK COMP TO OTR FLATBED, OVERSIZE . REFER .POWER ONLY BOX ETC I ALSO OWNED MY DISPATCH COMP SS DISPATCH RUNNING 9 TRUCKS FOR 6 DIFFERENT OWNER OPERATORS.. I HAVE HELPED DIRECT AND DO
HELP START UP OTR OWNER OPERATORS GET THERE DOT ,MC .INS .IFTA ETC STARTED FOR THERE NEW COMPANYS...I HAVE A GREAT REPORE WITH MANY SHIPPERS RECIEVERS AND BROKERS ALL ACROSS THE COUNTRY..I HAVE DONE ALL THIS BEING IN A TRUCK FULL TIME WITH MY HUSBAND WHO DROVE AND MECHANICED ONLY...I TARP STRAP CHAIN DEAL PERSONALLY WITH THE SHIPPERS AND RECIEVERS ON SITE ..I ALSO HAVE TWIC .CLEARANCE WITH MOST ALL MILITARY BASES INCLUDING NORFOLK DEPT OF DEFENCE TO AHUL IN AND OUT AND THERE PRODUCTS...I HAVE FIRST HAND KNOWLEDGE OF RULES REGULATIONS CARGO SECUREMENT ..ELOGS LOG BOOKS ..MILAGE AND DRIVE TIMES BEEN ALL OVER THIS COUNTRY MANY TIMES...ALLL MY DRIVERS LOVE ME BECAUSE THEY KNOW I AM RIGHT OUT THERE WITH THEM SO I KNOW WHAT IT TAKES AND THEY DEAL WITH.. I HAVE A GREAT PERSONALITY I HAVE DEALT MOST MY YEARS WITH TRUCK DRIVERS AND HAVE A EXCELLENT REPORE WITH THEM... I ONLY SOLD OUR OTR FLATBEDS AND PUT MY DISPATCH BUISNESS ON HOLD BECAUSE OF ELDERLY PARENTS IN BAD HEALTH ON BOTH MINE AND HUSBANDS SIDE THEN RECENTLY GOT DIVORCED...I ABSOLUTLY LOVE DISPATCHING AND ANYTHING I CAN DO IN THE TRUCKING BUISNESS AND IT IS SOMETHING U LEARN MORE ABOUT EVERY DAY...I HAVE REALLY MISSED IT SINCE THEN AND AM DEFFENATLY GOING BACK TO IT
Timeline
Medical Transportation Driver - MED TRIP EXPRESS
03.2021 - 04.2022
OTR OWNER OPERATOR aND DISPATCH COMP OWNER - JC EXPRESS LLC AND SS DISPATCH LLC
07.2018 - 12.2020
DISPATCHER LOAD LOGISTICS MANAGER - B & S TRANSPORTING INC
02.2014 - 07.2018
MANAGER - FASTMART
11.2011 - 01.2014
Company Owner - JC TRUCKING
07.1997 - 09.2007
SJRCC - No Degree, BEGENING COLEDGE STUDIES GENERAL ACHDEMICS
SOUTHWEST COMMUNITY COLLEDGE - Week Course in Buisness Planning, WEEK COURSE ON BUILDING A BUISNESS PLAN
PENN FOSTER - Some College (No Degree), VETENARIAN ASSISTANT