Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cathy Venable

Greenville NC ,NC

Summary

Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

23
23
years of professional experience

Work History

Cashier

ECU Health Pharmacy
Greenville NC
01.2018 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Call Center Representative

Convergys
Greenville NC
09.2011 - 05.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Office Manager

Don Brown Funeral Home
Ayden, NC
05.2001 - 06.2013
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Associate Human Services - Mental Health Counseling

Pitt Community College
Winterville, NC

J.H. Rose High School
Greenville NC
1975

Skills

  • Product Recommendations
  • ID Verification
  • Cash Handling
  • Product Restocking
  • Customer Assistance
  • Cash Register Operation
  • Customer Relations
  • Organizational Abilities
  • Written and Verbal Communication
  • Issue Resolution

References

1. Marcha Edward's

Don Brown Funeral Home

(252) 702-7851

2. Lisa Blackwell

ECU Health

(252) 347-8217

3. Shauntaye Baker

East Carolina University

(252) 347-8228

Timeline

Cashier

ECU Health Pharmacy
01.2018 - 01.2024

Call Center Representative

Convergys
09.2011 - 05.2016

Office Manager

Don Brown Funeral Home
05.2001 - 06.2013

Associate Human Services - Mental Health Counseling

Pitt Community College

J.H. Rose High School
Cathy Venable