Cathy WHALEY
Princeton,NC
Summary
Dynamic and results-oriented professional with over 30 years of expertise in operations, customer service, sales, and team leadership. Proven track record of driving revenue growth, fostering strong client relationships, and leading teams to consistently exceed performance targets. Proficient in appointment scheduling, managing high-volume operations, and enhancing efficiency through strategic planning initiatives. Recognized for exceptional communication skills, organizational acumen, and a steadfast commitment to achieving business objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Job Coach
Wayne Preparatory Academy
Goldsboro, NC
01.2025 - Current
- Developed individualized career plans to support student employment goals.
- Facilitated workshops on resume writing and interview preparation for diverse student populations.
- Coordinated job placements with local businesses, enhancing community partnerships for student opportunities.
- Mentored students in workplace etiquette and professional development skills, fostering confidence and independence.
Office Manager/Operation Manager
Aspen Dental
01.2023 - 01.2024
- Managed high-volume dental office operations to ensure efficient service delivery and optimal patient care.
- Facilitated appointment scheduling for 150+ patients each month to optimize workflow and adhere to budgetary constraints.
- Performed detailed audits of charts and schedules to optimize patient care delivery.
- Ensured high levels of patient satisfaction by effectively managing inquiries and swiftly resolving issues.
- Developed and implemented patient treatment and financing plans to boost acceptance rates by 20%.
- Optimized supply ordering processes to enhance operational efficiency.
- Directed daily operational activities to maintain efficiency and support patient care objectives.
- Coordinated staff schedules and appointments to maximize operational efficiency.
General Manager/District Trainer
Rue21
01.2021 - 01.2023
- Directed store operations, and sales, achieving a 25% increase in conversion rate within the first year.
- Trained 20+ new managers and staff across two districts, improving onboarding efficiency by 30%.
- Created sales strategies and performance plans, exceeding monthly sales goals by 15% consistently.
- Implemented marketing initiatives and merchandising strategies, driving a 20% growth in customer retention.
- Controlled budgets and payroll, reducing financial discrepancies by 10% through careful monitoring.
- Delivered outstanding customer experiences, resulting in repeat business.
Store Manager/District Operations Manager Trainer
Bed, Bath & Beyond
01.2007 - 01.2020
- Managed all aspects of store operations, including inventory, merchandising, and customer service for a high-volume retail environment.
- Scheduled and led weekly team meetings, driving a 15% improvement in team performance and morale.
- Rotated product displays and implemented promotions, resulting in a 12% increase in seasonal sales.
- Engaged with customers daily to ensure a positive shopping experience, earning a 95% satisfaction rate.
- Controlled monthly budgets and operational costs, maintaining profitability and reducing discrepancies by 8%.
- Trained and mentored over 30 team members, fostering a culture of excellence and teamwork.
Education
HS Diploma - Business
Winder-Barrow High School
Teaching - Effective Teaching
Wayne Community College
Goldsboro, NC04-2025
High School Diploma -
Skills
- Customer service excellence
- Sales & Business Development
- Appointment Scheduling & Coordination
- Team Leadership & Training
- Operational Management
- Effective Communication
- Client Relationship Management
- Inventory Control & Merchandising
- Problem Solving & Conflict Resolution
- Budget & Payroll Management
- Data Entry & Analysis
- Goal Setting & Performance Tracking
- Data gathering
- Skill development
Certification
- The Mom Hustle Hub: Completion Complete - Feb 2025
- Advanced Appointment Setting and Client Communication specialist
Timeline
Job Coach
Wayne Preparatory Academy
01.2025 - Current
Office Manager/Operation Manager
Aspen Dental
01.2023 - 01.2024
General Manager/District Trainer
Rue21
01.2021 - 01.2023
Store Manager/District Operations Manager Trainer
Bed, Bath & Beyond
01.2007 - 01.2020
HS Diploma - Business
Winder-Barrow High School
Teaching - Effective Teaching
Wayne Community College