Cathy White
Springfield
Summary
Motivated professional with proven strengths in operations management and financial performance. Excels in staff development, relationship building, and problem solving, ensuring efficient branch operations. Seeking opportunities in Operations Management to leverage skills in team leadership and business development, contributing to organizational success and growth.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Territory Manager
People Ready
Springfield
04.2017 - Current
- leading a team that is responsible for the day-to-day operations of the branch
- Developed and implemented strategies to increase sales in assigned territory.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Worked closely with existing accounts to grow market share.
- Established relationships with key customers, vendors, and distributors in the area.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Developed solid connections with customers to promote products.
- Resolved customer complaints promptly and professionally.
- Analyzed sales data to identify trends and opportunities for growth.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Maintained operational and financial performance while achieving profit margins and revenue goals.
- Held full sales and profit and loss responsibility for branch operations
- Mentored, trained, and coached current branch staff in sales and customer service.
- Organized operational activities and executed the branch sales strategy in a specialized role, such as Hospitality or Manufacturing and Logistics.
- Daily duties consist of handling accounts receivable, accounts payable, filing and processing applications, conducting interviews with temporary employees and potential clients, negotiating quotes, handling customer complaints and workman comps claims. Also ensure that the proper code and conduct are enforced with temporary and permanent staff
Assistant Branch Manager
People Ready
Springfield
05.2016 - 04.2017
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Demonstrated strong problem-solving skills while resolving customer inquiries or complaints in a timely manner.
- Change Management
- Business Development
- Analytical Thinking
Operation Specialist
Labor Ready
Springfield
04.2013 - 05.2016
- Daily duties consist of handling accounts receivable, accounts payable, filing and processing applications, conducting interviews with temporary employees and potential clients, negotiating quotes, handling customer complaints and workers' comps claims. Also ensure that the proper code and conduct are enforced with temporary and permanent staff
CSR
Labor Ready
Springfield
06.2002 - 04.2013
- Daily duties consist of handling accounts receivable, accounts payable, filing and processing applications, conducting interviews with temporary employees and potential clients
Lead Sale Associate
Macy’s
Springfield
06.2000 - 05.2002
- Assist customers with selection of purchase, register cash out, and supervise other team members, inventory and deposits.
- Led team in delivering exceptional customer service experiences.
- Managed inventory levels and organized stockroom efficiently.
- Trained new associates on sales techniques and company policies.
Night Manager
Jim Dandy Restaurants
Springfield
07.1997 - 06.2000
- Daily Supervision of a staff of 6, daily cash audits, deposits, handled customer problems, ordered supplies and inventory.
- Managed staff schedules to maintain adequate coverage and efficiency.
- Resolved customer complaints swiftly to enhance guest satisfaction.
- Trained new employees on restaurant policies and customer service standards.
- Conducted nightly cash reconciliation for accurate financial reporting.
- Daily Supervision of a staff of 6, daily cash audits, deposits, handled customer problems, ordered supplies and inventory.
Youth Public Relation Director/ Events Coordinator
Victory Church
01.1998 - 01.2000
- Contact/schedule musicians; conduct interviews with potential youth ministers to speak at events Network with radio stations and TV stations to acquire larger publications.
Education
Springfield Central High School
Springfield, MA 09.1994 - 06.1997
Certificate - Medical Assistant
Sanford Brown Institute
Springfield, MA 06.2003 - 05.2005
Associate in Arts (A.A.) - Business Administration
Springfield Technical Community College
Springfield, MASkills
- Marketing Strategy
- Project Management
- Operations Management
- Resource Allocation
- Revenue Management
- Market Compliance
- Risk Management
- Performance Management
- Process Improvement
- Relationship Building
- Team Leadership
- Staff Development
- Time Management
- Conflict Resolution
- Adaptability and Flexibility
- Problem Solving
Timeline
Territory Manager
People Ready
04.2017 - Current
Assistant Branch Manager
People Ready
05.2016 - 04.2017
Operation Specialist
Labor Ready
04.2013 - 05.2016
Certificate - Medical Assistant
Sanford Brown Institute
06.2003 - 05.2005
CSR
Labor Ready
06.2002 - 04.2013
Lead Sale Associate
Macy’s
06.2000 - 05.2002
Youth Public Relation Director/ Events Coordinator
Victory Church
01.1998 - 01.2000
Night Manager
Jim Dandy Restaurants
07.1997 - 06.2000
Springfield Central High School
09.1994 - 06.1997
Associate in Arts (A.A.) - Business Administration
Springfield Technical Community College