Cathy Martinez
College Station,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Uptown Cheapskate
06.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Analyzed sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Customer Service Account Manager
Esprigas
04.2021 - 03.2023
- Managed Elite accounts and created relationships with customers.
- Answered constant flow of 25+ customer calls and emails per day with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed invoices for purchase orders and sales orders.
Customer Service Representative
TaskUs
01.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Some College (No Degree) - Film and video production
The Art Institute of Austin
Austin, TXHigh School Diploma -
South San Antonio High School
San Antonio, TX06.2014
Skills
- Recruitment and hiring
- Store maintenance
- Team leadership
- Product merchandising
- Computer skills
- Call center experience
- Professional telephone demeanor
- De-escalation techniques
Certification
- Certified 500 Hour Yoga Teacher
Timeline
Store Manager of Operations
Uptown Cheapskate
06.2023 - Current
Customer Service Account Manager
Esprigas
04.2021 - 03.2023
Customer Service Representative
TaskUs
01.2020 - 02.2021
Some College (No Degree) - Film and video production
The Art Institute of Austin
High School Diploma -
South San Antonio High School
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