Susan Dunlavey
Maybrook,NY
Summary
Dynamic leader with a proven track record at Stewart's Shops, adept in operations management and team leadership. Excelled in enhancing operational efficiency and employee performance, significantly improving customer satisfaction. Skilled in inventory management and relationship building, my strategic approach resulted in a notable increase in store profitability.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Stewart's Shops
08.1994 - Current
Scheduled, order,organization. Bookkeeper maintenance,audit, inventory controlled, covering any shift needed, communication. Writing any reports that involve accident, inventory loss, partner miss conduct. Share agreement with the partners.
Merchandise new product.
Education
Vocational - Secretarial
Jasaan Community High School
Jasaan Misamis Oriental Philippines Skills
- Computer skills
- Performance appraisals
- Health and safety
- Employee training
- Merchandise planning
- Recruitment and hiring
- Employee scheduling
- Store maintenance
- Store layout design
- Point of sale systems
- Promotions management
- Friendly and positive
- Team leadership
- Work Planning and Prioritization
- Sales strategies
- Partnership building
- Loss prevention procedures
- Financial operations management
- Relationship building and management
- Process improvements
- Product merchandising
- Team leadership and coaching
- Customer service
- Problem-solving
- Multitasking and organization
- Store merchandising
- Team motivation
- Verbal and written communication
- Retail inventory management
- Customer service management
- Strategic thinker
- Store operations
- Customer relations
- Operational efficiency
- Training and mentoring
- Team building and leadership
- Goals and performance
- Flexible schedule
- Store displays
- Cash management
- Team building
- Leadership development
- Store opening and closing
- Customer response
- Outstanding communication skills
- Accurate money handling
- Operations management
- Team development
- Staff management
- Documentation and reporting
- Strategic planning
- Retail merchandise quality standards
- Payroll management
- Opening and closing procedures
- Inventory control
- Recruiting and hiring
- Staff supervision
- Inventory management
- Delegating work
- Bank and safe deposits
- Accurate cash handling
- Bank deposit procedures
- Project management
- Maximizing profitability
- Operations
- Performance reviews
- Sales professional
- Policies and procedures
- POS systems
- Program implementation
- Risk management
- Leading staff meetings
- Operations oversight
- Shift scheduling
- Sales expertise
- Personnel development
- Culture development
- Marketing and promotions
- Supply ordering
- Root-cause analysis
- Order management
- Sales promotions
- Advertising and marketing
- Inventory oversight
- Hourly shift management
- Special events
- Sales analysis
- Competitor monitoring
- Talent recruitment
- Employee terminations
- Revenue generation
- Budget development
- Supply chain management
- Sales coaching
- Vendor management
Accomplishments
- Exceeded monthly store sales goals Number months in a row.
- Increased sales by Number% by coaching department managers on new merchandising standards.
- Achieved the Number national store ranking within Number years.
- Recruited Number successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the Quarter quarter.
Certification
- ServSafe Food Handler's Certification
Languages
Tagalog and Bisaya
Elementary
English. Tagalog and Bisaya
Native or Bilingual
Timeline
Store Manager of Operations
Stewart's Shops
08.1994 - Current
Vocational - Secretarial
Jasaan Community High School
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