Jeff Harmon
Fayetteville,NC
Summary
Results-oriented District Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Dollar General Store
Fayetteville, NC
01.2017 - 10.2019
- Developed and maintained store policies, procedures and operations manual.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Developed relationships with vendors to negotiate better prices on supplies.
- Updated and maintained store signage and displays.
Route Sales Representative
Self/Snyder Lance
Raleigh, NC
01.2013 - 12.2017
- Collaborated with team members to develop innovative sales strategies, boosting overall revenue.
- Maintained records of sales and customer information to support accuracy.
- Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Immediately addressed problems with customers to promote speedy resolution.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Communicated regularly with dispatcher for delivery route details and changes.
- Enhanced brand visibility within assigned territory through creative merchandising displays at retail locations.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Delivered orders to customers to drive full satisfaction.
District Manager
Bryant Restaurants
Fayetteville, NC
10.2019 - Still Em
- Resolved customer complaints regarding sales and service.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
Education
Serv Safe Certified -
National Restaurant Association
NC06-2017
Certification Courses in Fire Fighting And EMT -
Central Carolina Community College
Sanford, NC04-1986
High School Diploma -
Harnett Central High School
Angier, NC06-1980
Skills
- Store Maintenance
- Computer Skills
- Employee Scheduling
- Recruitment and Hiring
- Sales Cycle Management
- Market Planning
- Prospecting and Cultivating
- Customer Service-Oriented
- Strategic Negotiations
- Sales Closing
- Opportunity Identification
- Reports Generation
- Proposal Development
- National Account Management
- Relationship Building
- Client Needs Assessment
- Brand Awareness Development
- Persuasive Negotiator
- Networking
- Superior Organizational Skills
- Closing Techniques
- Strategic Account Development
- Sales Proposal Creation
- Sales Management
- Proven Sales Track Record
- B2B Sales
- Appointment Setting
- Relationship Cultivation
- Goal-Oriented
- Self-Sufficient
- Territory Management
- Upselling Techniques
- Closing Sales
- Flexible Schedule
- Team Leadership
- Sales Presentations
- Territory Development
- Resolution-Oriented
- Friendly and Cheerful
- Client Account Management
- Customer Service
- Records Management
Affiliations
Avid Golfer when able to be at home
Certification
Past Certified Fire Fighter
Past Certified EMT (EMERGEVY MEDICAL TECHNICIAN
Serv Safe Certified
Serv Safe Proctor Certified
Timeline
District Manager
Bryant Restaurants
10.2019 - Still Em
Store Manager of Operations
Dollar General Store
01.2017 - 10.2019
Route Sales Representative
Self/Snyder Lance
01.2013 - 12.2017
Serv Safe Certified -
National Restaurant Association
Certification Courses in Fire Fighting And EMT -
Central Carolina Community College
High School Diploma -
Harnett Central High School