Cathyann Jaycox
Rural Hall,NC
Summary
Results-driven Admissions Manager with extensive expertise in implementing strategic admission policies. Skilled in enhancing patient satisfaction and streamlining processes for census growth. Proven ability to foster collaborative team environments while delivering consistent results through adaptability and strong interpersonal skills.
Overview
10
10
years of professional experience
Work History
Director of Admissions
Southern Healthcare Management
11.2024 - Current
- Streamlined daily operations, overseeing admissions and facility transitions efficiently.
- Enhanced operational efficiency through weekly optimizations while managing budget constraints.
- Delivered exceptional customer service via phone, email, and in-person interactions.
- Resolved concerns and grievances promptly and professionally, ensuring customer satisfaction.
- Adapted quickly to new situations, demonstrating proven learning capabilities.
- Executed accurate data entry for patient demographics, maintaining organized records.
DIRECTOR OF ADMISSIONS
Heartland Living and Rehab
07.2021 - 05.2024
- Enhanced student satisfaction by providing exceptional customer service via phone and email.
- Validated insurance benefits to ensure compliance with admissions policies and standards.
- Streamlined patient admissions by adhering to federal and state regulations.
- Collaborated with admissions team to refine and enhance admissions strategies.
- Analyzed admissions data to identify trends and recommend process improvements.
- Maintained accurate applicant records, ensuring timely decisions and efficient reporting.
DIRECTOR OF ADMISSIONS
Accordius Health At Winston Salem
05.2020 - 03.2021
- Enhanced customer satisfaction through prompt, professional communication with prospective students.
- Ensured insurance benefits compliance with admissions policies for optimal patient onboarding.
- Facilitated patient admissions processes adhering to state and federal regulations.
- Collaborated with admissions team to streamline and enhance recruitment strategies.
- Analyzed admissions data to identify trends and recommend process improvements.
- Optimized interdepartmental communication to enhance admissions collaboration and efficiency.
DIRECTOR OF ADMISSIONS
Accordius Health at Lexington
02.2020 - 05.2020
- Improved customer satisfaction by providing timely support for prospective students.
- Ensured insurance benefits compliance with admissions standards and policies.
- Facilitated patient admissions in accordance with federal and state regulations.
- Developed strategies with admissions team to enhance overall admissions processes.
- Analyzed admissions data to identify trends and recommend process improvements.
- Streamlined interdepartmental communication, increasing efficiency in the admissions workflow.
DIRECTOR OF ADMISSIONS
Accordius Health at Clemmons
12.2019 - 02.2020
- Enhanced customer satisfaction by promptly addressing prospective student inquiries via phone/email.
- Ensured admissions compliance by verifying insurance benefits met institutional standards.
- Streamlined patient admissions by adhering to federal/state regulations.
- Boosted admissions efficiency through strategic collaboration with admissions team.
- Analyzed admissions data to recommend process improvements and track trends.
- Facilitated interdepartmental communication to optimize admissions collaboration.
- Ensured timely decision-making by maintaining accurate applicant records.
- Developed admissions policies aligned with institutional values and priorities.
- Maximized facility profitability through efficient census budget management and admissions oversight.
CLINICAL LIAISON
Pelican Health at Thomasville
09.2019 - 12.2019
- Increased patient satisfaction by addressing complaints and investigating concerns promptly.
- Enhanced patient services through effective management of admissions and discharge processes.
- Streamlined referral approval by coordinating facility tours for potential residents and families.
- Improved record-keeping efficiency by managing pre-authorization and insurance eligibility processes.
- Handled multi-line phone responsibilities and various administrative tasks with versatility.
CLINICAL LIASON
Saber Healthcare
06.2018 - 07.2019
- Enhanced customer satisfaction by resolving inquiries from prospective students promptly.
- Verified insurance benefits to ensure compliance with admissions policies and standards.
- Streamlined patient admissions in accordance with federal and state regulations.
- Collaborated with admissions team to develop effective improvement strategies for processes.
- Analyzed admissions data to track trends and recommend process enhancements.
- Maintained precise records of applicants, ensuring timely decisions and accurate reporting.
ADMISSIONS COORDINATOR
Silas Creek Rehabilitation Center
11.2015 - 12.2018
- Enhanced customer satisfaction by providing exceptional service to prospective students.
- Verified insurance benefits to ensure compliance with admissions policy standards.
- Facilitated patient admissions by adhering to federal and state regulations.
- Collaborated with admissions team to streamline and improve the admissions process.
- Managed pre-authorizations and insurance eligibility to optimize administrative workflows.
- Addressed patient concerns professionally while multitasking in a fast-paced office.
Education
GED -
Herbert H. Lehman High School
The Bronx, NY02.1990
Skills
- Insurance coverage verification
- Strong customer service skills
- Medical Terminology
- Fluent in PCC (Point Click Care)
- Communication and Interpersonal Skills
- HIPAA Compliance
- Adaptable and Flexible
- Prior authorizations
- Multitasking and Organization
- EMR Software
- Organize, and prioritize in stressful environment
- EPIC
- Problem-Solving
- Decision-Making
Timeline
Director of Admissions
Southern Healthcare Management
11.2024 - Current
DIRECTOR OF ADMISSIONS
Heartland Living and Rehab
07.2021 - 05.2024
DIRECTOR OF ADMISSIONS
Accordius Health At Winston Salem
05.2020 - 03.2021
DIRECTOR OF ADMISSIONS
Accordius Health at Lexington
02.2020 - 05.2020
DIRECTOR OF ADMISSIONS
Accordius Health at Clemmons
12.2019 - 02.2020
CLINICAL LIAISON
Pelican Health at Thomasville
09.2019 - 12.2019
CLINICAL LIASON
Saber Healthcare
06.2018 - 07.2019
ADMISSIONS COORDINATOR
Silas Creek Rehabilitation Center
11.2015 - 12.2018
GED -
Herbert H. Lehman High School