Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle DiCicco

Bristol,CT

Summary

Conscientious Nurse Liaison known for high productivity and efficient task completion. Possess specialized skills in clinical reviewing. Excel in critical thinking, communication, and time management to ensure optimal outcome for facilities.

Overview

20
20
years of professional experience

Work History

Director of Admissions

Village Green of Bristol
Bristol, CT
06.2022 - Current
  • Coordinate admissions for the nursing and rehab center for all new patients and returning patients to ensure all required clinical information is available to the admitting nurse. This includes data entry to create accounts for new patients, which is subsequently made available to all nursing staff.
  • Tour family members within the facility, and coordinate with the hospital liaison for new admissions to the facility. Maintained a 95-98% success rate from touring families who then chose the facility for their loved ones.
  • Responsible for ensuring that the admissions agreement and contracts are signed by new patients in a timely manner, and consequently filed appropriately in the business office.
  • Managed the facility census through day-to-day contacts with local community agencies to generate referrals.
  • Achieved facility census goals and annual budgeted projections for overall census, and skilled-mix census.

Clinical Nurse Liaison

The Village Green of Bristol
Bristol , CT
06.2022 - Current
  • Evaluated incoming patients by gathering information, reviewing tests, and chart notes.
  • Developed and maintained effective and successful relationships with referral sources and customers, resulting in the achievement of the facility's census goals.
  • Developed strong relationships with the key referral hospital personnel and identified new opportunities for partnering and growth.
  • Obtained the necessary information (medical and financial) to qualify patients for admission.
  • Assessed clinical needs of a 30-bed ventilator unit requiring advanced skills.
  • Experienced with hospital platforms in CT including EPIC, ALLSCRIPTS, and Citrix.
  • Proficient in managed Medicare and traditional Medicare admission guidelines.

Benefit Verification Specialist

The Village Green of Bristol
Bristol , CT
06.2022 - Current
  • Gathered and verified detailed patient insurance benefits information per program.
  • Executed insurance benefit verifications for commercial and government payers via phone and online.
  • Identified primary and secondary payers while adhering to HIPAA regulations.

CNA

Alzheimer's Resource Center of Connecticut
Plantsville, CT
01.2005 - 01.2025
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

LPN Nursing Supervisor

Village Green of Bristol
Bristol, CT
07.2014 - 06.2022
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Reviewed clinical documentation for accuracy prior to submitting it for billing purposes.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.

Education

Licensed Practical Nurse - Nursing

Lincoln Technical Institute
New Britain, CT
05-2014

Some College (No Degree) - Health Sciences

Goodwin College
East Hartford, CT

Skills

  • Clinical assessment
  • Insurance coverage verification
  • Communication skills
  • Time management
  • EPIC
  • Prioritization
  • Multitasking

References

References available upon request.

Timeline

Director of Admissions

Village Green of Bristol
06.2022 - Current

Clinical Nurse Liaison

The Village Green of Bristol
06.2022 - Current

Benefit Verification Specialist

The Village Green of Bristol
06.2022 - Current

LPN Nursing Supervisor

Village Green of Bristol
07.2014 - 06.2022

CNA

Alzheimer's Resource Center of Connecticut
01.2005 - 01.2025

Licensed Practical Nurse - Nursing

Lincoln Technical Institute

Some College (No Degree) - Health Sciences

Goodwin College

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Michelle DiCicco