Damary Centeno

CC/Norwalk Care Center September 2023 – Present

• Maintain 96% facility occupancy through strategic hospital partnerships, proactive referral management, and efficient admissions coordination.

• Direct Admissions operations for a high-acuity skilled nursing and rehabilitation facility, managing clinical referrals from acute care hospitals, physicians, and community providers to ensure appropriate patient placement and seamless care transitions.

• Conduct comprehensive clinical referral assessments, collaborating with nursing leadership, therapy teams, and physicians to determine skilled eligibility and appropriate patient placement.
• Cultivated strong partnerships with hospital case managers, discharge planners, and healthcare systems, strengthening referral pipelines and supporting consistent census growth.

• Oversee insurance verification and payer authorizations including Medicare, Medicare Advantage, Managed Care, Medicaid, and commercial plans to ensure financial clearance prior to admission.

• Collaborated with nephrology teams and dialysis providers to facilitate seamless admission and care coordination for dialysis-dependent patients requiring skilled nursing services.

Paier College Director of Admissions January 2023-August 2023

• Led the revision and modernization of the college’s Student Handbook, Admissions Agreement, and website content, ensuring compliance, clarity, and an enhanced student onboarding experience.
• Directed and inspired the admissions team to attract, engage, and enroll top artistic talent, while developing inclusive policies and procedures that fostered diversity and excellence.
• Collaborated cross-functionally with faculty, staff, and students to create a vibrant, inclusive campus culture that champions artistic expression and community engagement.

Paier College Assistant Director of Admissions March 2017-January 2023

• I worked closely with the admissions team, developed efficient systems and strategies to streamline the application process, from reviewing portfolios to organizing campus tours, and my goal ensured a seamless experience that displayed each applicant's creative flair.
• Build meaningful connections with prospective students, parents, and high school counselors to effectively communicate the unique opportunities our institution offers. Fostering trust and understanding, I guided students toward realizing their artistic aspirations.

Front Desk Administrative Assistant, Office Team September 2015-2017

• Efficiently managed front desk operations with a warm smile, and exceptional customer service.
• Created an organized, welcoming environment by handling inquiries, scheduling appointments, and coordinating administrative tasks seamlessly.

Collections/Legal, Avalon Village June 2014-December 2014

• Guaranteed seamless lease agreements and rent collections for a thriving property management company. Exceeded expectations with precision, professionalism, and a passion for legal compliance.
• Ensured timely rent collection and enforced legal compliance for a top-notch property management company.