Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Osmond

Stuart,FL

Summary

Results-driven and compassionate Admissions Director with over 9 years of experience in behavioral health, specializing in substance abuse and mental health treatment admissions. Helped a nationwide facility handle over 1,100 admissions monthly, consistently exceeding performance goals. Proven ability to lead and train teams of 80+ employees, streamline admissions processes, and drive revenue growth. Skilled in intake coordination, insurance verification, billing, administrative operations, and patient care.

Overview

9
9
years of professional experience

Work History

Director of Admissions

Banyan Treatment Centers
07.2023 - 09.2024
  • Supervised a team of 50+ employees in a high-volume admissions department
  • Conducted recruitment, interviews, HR processing, and onboarding
  • Coordinated directly with marketing and clinical teams to ensure seamless admissions
  • Managed census, bed boards, and real-time placement decisions
  • Completed medical/clinical assessments to determine appropriate treatment plans

Director of Operations

MMBS LLC dba Aftermath Billing
02.2023 - 07.2023
  • Verified insurance benefits for 50+ facilities across the U.S., including deductibles, out-of-pocket costs, and co-pays
  • Educated clients and families on financial responsibilities for treatment
  • Promoted to Director of Operations, overseeing billing processes for PHP and IOP levels of care
  • Managed patient statements and created administrative tracking spreadsheets
  • Utilized Excel and Google Sheets to streamline billing workflows and scheduling

Admissions Supervisor

Banyan Treatment Centers
01.2020 - 07.2023
  • Supervised and mentored admissions coordinators
  • Tracked individual performance metrics and talk times
  • Conducted quality assurance on insurance verifications and clinical screenings
  • Trained new hires on admissions process, software, and compliance

Admissions Coordinator

Banyan Treatment Centers
01.2017 - 01.2020
  • Conducted insurance verifications and clinical assessments with potential clients
  • Handled all logistics related to admission: transportation, bed assignments, client readiness
  • Served as a key liaison between families and facilities to ensure smooth onboarding

Hostess

Tideline Ocean Resort & Spa
01.2016 - 01.2017
  • Delivered exceptional guest service in a luxury hospitality setting
  • Managed high-volume reservations and seating arrangements
  • Maintained strong menu knowledge and upsold specials

Education

Associate Degree -

Palm Beach State College
Lake Worth, FL

Skills

  • 8 years of Substance Abuse & Mental Health Admissions
  • Salesforce, Call Tracking Metrics, Kipu, CollaborateMD
  • Microsoft Word, Excel, Google Sheets, Outlook
  • Team Leadership, Intake Coordination, Insurance Verification
  • Medical and Clinical Assessment Interpretation
  • Detail-Oriented Motivated Self-Starter Excellent Communication

Timeline

Director of Admissions

Banyan Treatment Centers
07.2023 - 09.2024

Director of Operations

MMBS LLC dba Aftermath Billing
02.2023 - 07.2023

Admissions Supervisor

Banyan Treatment Centers
01.2020 - 07.2023

Admissions Coordinator

Banyan Treatment Centers
01.2017 - 01.2020

Hostess

Tideline Ocean Resort & Spa
01.2016 - 01.2017

Associate Degree -

Palm Beach State College

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