Cati Fuentes
Summary
Experienced with managing medical office operations, including patient scheduling and record maintenance. Utilizes electronic health record systems to optimize workflow and ensure compliance with healthcare standards. Knowledge of effective communication and organizational strategies to enhance patient care and team efficiency.
Overview
8
8
years of professional experience
Work History
Medical Administrator
United Medical Imaging
02.2022 - Current
- Scan and upload medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
- Follow up with medical staff regarding missing information in patient records.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Collect payments and apply to patient accounts.
- Verify insurance of patients to determine eligibility.
- Check patient insurance, demographic, and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Coordinate patient scheduling, check-in and check-out.
- Managed multi-line phone system and pleasantly greet patients.
- Submit for prior authorization for high modalities such as MRI's and CT Scans.
Medical Assistant/Receptionist
SoCal Advanced Urology
10.2017 - 01.2022
- Prepare and process patient referrals.
- Schedule patient's appointments and follow up with reminder phone calls.
- Conduct patient intake interviews, record and document relevant information.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribe phone messages and relayed to appropriate personnel.
- Place new supply orders, managed inventory and restock.
- Obtain payments from patients and scanned identification and insurance cards.
- Checked patient insurance, demographic, and health history to keep information current.
- Assist healthcare provider with minor procedures such as: Cystoscopy, Prostate Biopsy, Hydrocele Aspiration and Vasectomy.
- Cleaned and sterilized tools and equipment .
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Perform blood draws on diverse patient populations.
Education
No Degree - Medical Assistant
UEI College
Gardena, CA09-2017
High School Diploma -
Gardena High School
Gardena, CA06-2014
Skills
- Office administration
- Patient scheduling proficiency
- Effective communication skills
- Medical translation
- Appointment scheduling
- Improving clinical quality outcomes
- Insurance billing
- Healthcare management
- Medical terminology
- Problem-solving capacity
- Patient care
- Customer engagement
- Clinic administration
Languages
Spanish
Full Professional
Timeline
Medical Administrator
United Medical Imaging
02.2022 - Current
Medical Assistant/Receptionist
SoCal Advanced Urology
10.2017 - 01.2022
No Degree - Medical Assistant
UEI College
High School Diploma -
Gardena High School
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