Olivia Hammel
Greensboro,NC
Summary
Seasoned Medical Administrator with background in managing medical facilities, coordinating patient care services, and streamlining administrative processes. Strengths include skillful communication, HIPAA compliance knowledge, and ability to train staff on new systems. Previous work resulted in improved efficiency, increased patient satisfaction and maintained regulatory compliance.
Overview
9
9
years of professional experience
Work History
Medical Administrator
Brassfield Dermatology
Morgantown, NC
09.2024 - Current
- Managed patient scheduling for efficient clinic operations.
- Coordinated patient intake and insurance verification processes.
- Maintained accurate electronic health records for compliance.
- Handled billing inquiries and processed payments promptly.
- Trained new administrative staff on office procedures.
- Ensured cleanliness and organization of the front office area.
- Communicated effectively with patients regarding appointments and follow-ups.
- Prepared correspondence related to medical office activities including letters of recommendation and documentation requests.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Resolved customer service issues through effective problem solving techniques.
- Maintained contact databases for referral sources such as hospitals and clinics.
- Created new patient accounts in the electronic health record system.
- Tracked patient visits to determine payment due dates for outstanding balances.
- Processed incoming payments from patients or third-party payers.
- Managed front desk operations such as greeting visitors and managing mail flow.
- Conducted data entry of patient demographics, insurance eligibility, and billing charges into practice management system.
- Provided assistance to patients regarding appointment scheduling, test results, and other inquiries.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Organized and maintained filing systems for patient records in accordance with HIPAA regulations.
- Handled incoming calls and directed callers to appropriate department or employee.
Administration
Visiting Homemakers Service
Morgantown, Wv
01.2021 - 07.2025
- Answering emails and phone calls. Listening and recording voicemails. Faxes. Ordering office supplies.
- Organizing and submitting all schedules for home health aides, clients, and before/afterschool employees. Assisting filling in their job roll when needed. Operate our HHA Exchange Software System.
- Assist our director with coordinating our Before and Afterschool Program (Mountainview, North, Cheat Lake, and Brookhaven Elementary School).
- Billing instructor for both Home Health and Before and Afterschool. (Wv Aged and Disabled Program, Veteran Services, CCRC, and Private Pay).
- Conducting interview. Completing onboarding paperwork for new hires. (All paperwork, scheduling/completing fingerprints through WVCARES and IdentGo, registering CPR training and more, and handling their direct deposit and tax information).
Infant Teacher
Suncrest Early Learning Center
Morgantown, Wv
01.2020 - 01.2021
- Educated and helped the development of infants and early aged toddlers.
- Create learning and socialization activities.
- Documentation of all activities while also including feedings and changing.
Administration/Registration
Mon Health System
Morgantown, Wv
01.2017 - 01.2020
- Greeting guests and visitors.
- Operated the scheduling for Pulmonary, General Surgery, Dermatology, and Gastroenterology.
- Registered all patients when entering for an appointment. Answered all phones and documented all records associated with the phone call. Directed the calls to the appropriate group.
Education
High School Diploma - General Studies
University High School
Morgantown, WvSkills
- Patient scheduling
- Insurance verification
- Billing management
- Office administration
- Office management
- Data entry accuracy
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Leadership and supervision
- [Software] expertise
Timeline
Medical Administrator
Brassfield Dermatology
09.2024 - Current
Administration
Visiting Homemakers Service
01.2021 - 07.2025
Infant Teacher
Suncrest Early Learning Center
01.2020 - 01.2021
Administration/Registration
Mon Health System
01.2017 - 01.2020
High School Diploma - General Studies
University High School