CATIA CHEVALIER
Miami,FL
Summary
Personable Brand Ambassador that handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly employee who quickly learns new concepts and skills. Passionate about helping customers and creating a satisfying experience. Ability to lead, train, and maintain an enthusiastic and productive staff. Proven skills to seek out potential sales in new market areas with strong analytical planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Dedicated Brand Ambassador with more than 10 years in customer service and retail. Possesses a firm commitment with customer service and relations that have been described as 'second-to-none' by customers and employers. High-achieving Sales Associate with many Platinum Circle awards, promotions and Customer Service shout outs. Self-directed, self-motivated and a productive team player.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Evolve Physical Therapy Sports & Rehab
New York, New York
09.2021 - 02.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors/patients in a professional manner, responding to inquiries, and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online, utilizing search engines such as Google.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Verified insurances daily to ensure proper care for patients and proper payments for both the facility and the patients.
Lead Customer Service Manager
Dicks Sporting Goods
Miami, FL
11.2014 - 09.2021
- Customer Service team, led by enforcing adherence to company policies, answering coworkers' questions, and training new personnel.
- Secure sales by providing recommendations to promote brand effectiveness and product benefits.
- Collaborated with brand reps to produce high-quality advertising in line with brand requirements.
- Produce biweekly team schedules.
- Process and organize new merchandise, per company plan.
- Assist clients with all needs on the sales floor and ring up merchandise.
- Keep cash wrap, sales floor, and back stock neat and organized.
Lead Brand Ambassador
Banana Republic
Miami, FL
08.2008 - 11.2014
- Cashier and Sales Associate
- Assist Customers by helping select products that best fit their personal needs and wants
- Giving customer service with knowledge of items or promotions, while building customer relationships
- Processing sales transactions
- Marking down and replenishing sales items
- Keeping the sales floor and cashwrap neat
- Answering phones assisting with questions, stock checks or directing them to the proper party.
Server and Bartender
Macy's Catering
Miami, FL
02.2013 - 01.2014
- Set up venues for events [Weddings, parties, birthdays etc]
- Assist Managers and Chefs with the clients and their guest
- Distribute food and drinks
- Assist new hires so they are knowledgeable and confident to complete task.
Receptionist
Back Stage Management
Miami, FL
05.2006 - 04.2008
- Answer phone calls
- Assist Clients with questions or concern and noting messages
- Make phone calls to vendors and workers
- Keep office and waiting area neat.
Education
High School Diploma -
Miami Palmetto Senior High
Miami, FLSkills
- Fully Vaccinated
- CPR and Emergency Care Certified
- Computer/Tablet proficient
- Medical Terminology
- Bilingual in English and Creole
- Great phone etiquette
- Multi-line phone proficiency
- Verbal/written communication
- Customer and service oriented
- Ability to de-escalate an irate client/customer
- Ability to multitask
- Cash handling accuracy
- POS system knowledge
- Employee scheduling
- Appointment Scheduling
- Patient Scheduling
- Clerical Support
- Merchandising knowledge
- Inventory management
- Store planning and design
- Store loss prevention
- Insurance eligibility verifications
References
- Claudia Aguilar, General Manager, Dicks Sporting Goods, (305) 505-1423
- Natasha Nieves, Softlines Manager, (954) 707-1141
- Vanessa Bermudez, Colleague, (305) 397-3189
- LaDiedra Smith, Colleague, (347) 638-2123
- Fritz Laurent, Supervisor at Backstage, (786) 899-6516
- Isabeau Dornevil, Family Friend and former Community Service Partner, (312) 678-2280
Timeline
Administrative Assistant
Evolve Physical Therapy Sports & Rehab
09.2021 - 02.2024
Lead Customer Service Manager
Dicks Sporting Goods
11.2014 - 09.2021
Server and Bartender
Macy's Catering
02.2013 - 01.2014
Lead Brand Ambassador
Banana Republic
08.2008 - 11.2014
Receptionist
Back Stage Management
05.2006 - 04.2008
High School Diploma -
Miami Palmetto Senior High
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