Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Santiago Caro Rojas

Santiago Caro Rojas

Miami,FL

Summary

Bilingual (English and Spanish) professional with experience in customer service, known for my perseverance and ability to handle difficult situations calmly and effectively. I am known for being a constant learner and a team player willing to adapt to new challenges. I seek opportunities that allow me to use my skills to deliver excellent results and contribute to the success of a dynamic, customer-oriented organization.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix: Fitbit
01.2025 - 04.2025
  • Resolved customer inquiries through effective communication and active listening techniques.
  • Assisted clients in troubleshooting device issues, ensuring high satisfaction rates.
  • Collaborated with team members to streamline support processes, enhancing response times.
  • Provided training and mentorship to new representatives on customer service best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Painter and Structural Builder

Publicidad y Color
01.2021 - 11.2024
  • Executed precise painting techniques to ensure high-quality finishes on various surfaces.
  • Collaborated with team members to plan and complete projects efficiently.
  • Mentored junior painters on best practices and efficient application methods.
  • Maintained tools and equipment, ensuring optimal performance and safety standards.

Education

Associate of Arts - Civil Engineering

Miami Dade College
Miami, FL
05-2026

High School Diploma -

Colegio Padre Manyanet
Medellin,Colombia
12.2020

Skills

  • Customer engagement
  • Effective listening
  • Problem-solving skills
  • Efficient data input
  • Customer service expertise
  • Troubleshooting expertise
  • Telecommunications proficiency
  • Experienced with digital tools
  • Skilled in Microsoft Outlook communication tools
  • Administrative paperwork handling
  • Clerical assistance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Concentrix: Fitbit
01.2025 - 04.2025

Painter and Structural Builder

Publicidad y Color
01.2021 - 11.2024

Associate of Arts - Civil Engineering

Miami Dade College

High School Diploma -

Colegio Padre Manyanet