Catiana Silva
Mount Dora,FL
Summary
Dynamic customer service specialist with the ability to understand and communicate the personal needs of others using interpersonal techniques. Demonstrates strong clerical and organizational skills and has a passion for helping others and aims to improve the lives of others through dedicated service and care.
Overview
5
5
years of professional experience
Work History
Fullfillment Associate
Kroger
Groveland, US
05.2024 - Current
- Unpack pallets and decant inventory, lift up to 70lbs of inventory
Delivery Driver
Amazon DSP
Groveland, US
06.2023 - 04.2024
- Deliver packages, lift boxes up to 65lbs
Medical Receptionist
VIPCARE
The Villages, US
10.2021 - 06.2023
- Answer phone calls, schedule patients, review appointments and reschedule appointments, file paperwork, collect co pays, enter data through e Cw and send telephone encounters directly to the doctors
- Fax and print important documents such as hospital records, medical requests, Lab and imaging orders, referrals and authorizations
Customer Service
Hampton Inn
Fort Lauderdale, US
05.2021 - 09.2021
- Greeted and registered guests, assisted customers inquiries and needs, provided support and comfort to customers during their visit, maintained customer satisfaction rates, took and confirmed customer reservations
Customer Service
UPS Store
02.2020 - 01.2021
- Opened and closed the store, processed and handled customer requests, handled busy phone lines, identified and resolved customer package issues, performed faxing and copying needs, developed friendly customer relationships
Education
Diploma - English
Maryville University
01.2023
High school diploma -
Dixie M. Hollins High School
Saint Petersburg, FL05.2018
Skills
- Medical receptionist
- Typing
- Organizational skills
- Computer literacy
- Customer service
- Multi-line phone systems
- Sales
- Agile learner
- Administrative experience
- Computer skills
- Data entry
- Front desk
- Phone etiquette
- Calendar management
- Office experience
- Excellent communicator
- Medical scheduling
- Medical records
- Time management
- Insurance verification
- Filing
- Clerical experience
- Driving
- Retail sales
- Retail math
- Guest services
- Cash handling
- Communication skills
- EMR systems
- Medical office experience
- Medical terminology
- Van driver
- Load & unload
- Microsoft Excel
- Microsoft Office
- Customer support
- Hospitality
- Hotel experience
- Restaurant experience
- Cash register
- Food service
Personal Information
Authorized To Work: US
Timeline
Fullfillment Associate
Kroger
05.2024 - Current
Delivery Driver
Amazon DSP
06.2023 - 04.2024
Medical Receptionist
VIPCARE
10.2021 - 06.2023
Customer Service
Hampton Inn
05.2021 - 09.2021
Customer Service
UPS Store
02.2020 - 01.2021
Diploma - English
Maryville University
High school diploma -
Dixie M. Hollins High School