Ivonne Olvera Esquivel
Amazon
Dallas,Tx
1
Language
12
years of professional experience
Offering energetic and adaptable approach, ready to learn and grow in bilingual sales environment. Brings understanding of customer service principles and bilingual communication skills, ensuring effective interactions.
Work History
Fullfillment Associate
3 Months- Pack outbound items securely to support accurate shipment preparation and daily order flow.
- Sort incoming merchandise by destination, product type, and handling requirements for efficient staging.
- Inspect packaged orders for damage, labeling issues, and missing items before shipment.
- Maintain accurate inventory placement by scanning items and restocking designated storage areas.
- Prepare carts, bins, and packaging materials to keep workstations stocked throughout the shift.
- Organize finished shipments by destination to support timely loading and dispatch.
- Coordinated shipping and receiving processes, ensuring timely dispatch of packages to meet customer expectations.
- Operated material handling equipment to facilitate efficient order fulfillment and inventory management.
- Collaborated with cross-functional teams to streamline workflows and enhance communication across departments.
Medical Assistant
3 Years 4 Months- Collected patient histories and prepared rooms for endocrinology appointments.
- Recorded vital signs and updated patient charts for provider review.
- Supported appointment flow by confirming schedules and directing patients to the correct care area.
- Assisted with referral coordination and follow-up communication for ongoing patient care.
- Verified insurance details and routed prior authorization requests to the appropriate staff.
- Educated patients on visit instructions, documentation needs, and next-step follow-up.
- Used medical terminology to communicate clearly with providers and front office staff.
- Managed patient communications by answering questions and relaying messages to the care team.
- Updated medical records and organized scanned documents for provider access.
- Maintained infection control practices while stocking rooms and cleaning equipment.
Medical Assistant/Floater
6 Years 3 Months- Took patient vital signs and documented readings accurately in EMR charts.
- Contacted patients by phone to confirm appointments, share instructions, and support office communication.
- Managed medical records, referral coordination, and front office duties with consistent attention to detail.
- Supported patients throughout the visit, handling intake, triage, and education as needed.
- Rotated through floater duties across the office, adapting quickly to coverage needs and workflow gaps.
- Administered patient assessments, ensuring accurate documentation of medical histories and vital signs.
- Coordinated patient scheduling, optimizing clinic workflow and enhancing appointment management efficiency.
Cashier
1 Month- Greeted customers and answered routine questions to support a positive shopping experience.
- Operated cash register accurately, including cash, card, and receipt handling during busy periods.
- Packaged customer purchases carefully to keep checkout lines moving efficiently.
- Reconciled sales totals and documented discrepancies for supervisor review at shift end.
- Stocked shelves near the register with impulse items and maintained an organized front end.
- Verified prices and applied correct item codes to support accurate checkout processing.
- Handled returns and exchanges according to store policy and documented required details.
- Maintained a clean checkout area by restocking supplies and clearing counters throughout the shift.
- Supported opening and closing duties, including equipment checks and front-end preparation.
- Assisted customers with locating products and provided directions to items in the store.
- Followed store procedures for payment processing, refunds, and secure cash handling.
- Delivered prompt service while managing multiple customers in a fast-paced retail environment.
- Checked identification for restricted purchases and completed transactions in line with store rules.
Education
Diploma - Medical assistant
High School Diploma
Skills
Vital signs monitoring
Patient intake
Patient vital signs documentation
Infection control
EMR documentation
Medical terminology
Phlebotomy
Specimen collection & handling
Patient education
Patient triage
Care coordination
Appointment scheduling
Insurance verification
Medical records management
Referral coordination
Patient communication
Prior authorization
Medical coding
HIPAA compliance
ICD-10 coding
CPT coding
Insurance preauthorization
Willing to learn
Attention to detail
Team leadership
Teamwork and collaboration
Customer service
Friendly and courteous
Excellent communication
Detail-oriented
Work prioritization
Quality control
Pallet jack proficiency
Sorting and organizing
Loading and unloading
Warehouse operations
Languages
Bilingual: English/Spanish
Timeline
Fullfillment Associate
Amazon
06.2026 - CurrentRead More
Medical Assistant
Endocrinology-diabetes Assoc
02.2023 - 06.2026Read More
Medical Assistant/Floater
Alfonso Ramirez, M.D
02.2015 - 05.2021Read More
Cashier
Family Dollar
01.2015 - 02.2015Read More
W.W SAMUELL HS
High School Diploma
Read More
Remington College
Diploma from Medical assistant
Read More