Catie Kosse
Blue Hill,NE
Summary
Customer Service Representative versed in handling wide variety of office tasks. Manages simultaneous needs with good decision-making and multitasking skills. Familiar with standard office practices, marketing, and accounting support. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RAI of Nebraska
Ravenna, NE
01.2010 - Current
- Managed marketing campaign focused on building strong brand awareness
- Provided support to management to alleviate executive overload
- Coordinated and scheduled meeting and events
- Trained and mentored new administrative staff
- Maintained accurate accounting records with QuickBooks
- Developed interpersonal relationships and leadership skills
- Established, developed, and maintained positive business and customer relationships
- Maintained accurate records of sales activities
- Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
- Implemented the use of several CRM systems including Salesforce
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Cosmetologist
Main Street Styles
Blue Hill, NE
07.2013 - 08.2023
- Performed haircuts, coloring, highlighting and styling techniques
- Communicated with clients desired outcomes
- Analyzed client's hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Offered product advice and knowledge based on preferences and needs
- Stayed organized and managed time in an effective and productive way to best serve clients
- Developed a large loyal client base through excellent customer service
- Maintained and scheduled appointments
- Continuously researched and educated myself on up to date techniques and trends within the industry as well as affluent industries
Education
Cosmetologist -
Xenon International Academy
Grand Island, NE06-2013
B.S. - Business
Bellevue University
Bellevue, NE06-2012
Skills
- Data Entry
- Microsoft Office expertise
- Retail sales customer service
- Problem-solving skills
- Customer Relationship Management (CRM)
- Salesforce
- Administrative Support
- Content Creation
- Multi-tasking strength
Certification
- Substitute Teaching Certificate University Nebraska Kearney 2023
- Digital Marketing Certificate University Nebraska Lincoln 2024
References
- Connie, Hancock, Former UNL Extension Coordinator, Mentor, (308) 235-5442
- Janet, Meyer, Account Manager, (402) 460-9444
- Mandy, Ockinga, Cosmetologist/Business Owner, (402) 461-0427
Timeline
Cosmetologist
Main Street Styles
07.2013 - 08.2023
Customer Service Representative
RAI of Nebraska
01.2010 - Current
- Substitute Teaching Certificate University Nebraska Kearney 2023
- Digital Marketing Certificate University Nebraska Lincoln 2024
Cosmetologist -
Xenon International Academy
B.S. - Business
Bellevue University
Similar Profiles
Dhirajkummar SinghDhirajkummar Singh
Unit Production Manager at Rai Singhani Vs Rai SinghaniUnit Production Manager at Rai Singhani Vs Rai Singhani
Theresa GonzalesTheresa Gonzales
Certified Hemodialysis Technician at RAI Care Center Fletcher ParkwayCertified Hemodialysis Technician at RAI Care Center Fletcher Parkway
Naadiah SmithNaadiah Smith
TRAVEL NURSE at Nebraska Medicine Nebraska Medical CenterTRAVEL NURSE at Nebraska Medicine Nebraska Medical Center