Catina Breland
Allenhurst,USA
Summary
Dynamic client services professional with a solid track record in enhancing customer experiences across various industries. Expertise in implementing loyalty programs and maintaining cash drawer accuracy. Committed to ethical standards and fostering long-term relationships with clients.
Overview
17
17
years of professional experience
Work History
Banker Teller
The Claxton Bank
Claxton, Georgia
12.2024 - 08.2026
- Promoted bank products and services, increasing customer engagement and awareness.
- Resolved debit card dispute inquiries, enhancing customer satisfaction and trust.
- Ensured cash drawer integrity through regular balancing and reconciliation.
- Processed check orders, stop payment requests, and managed special services, ensuring timely and accurate service delivery.
- Guided customers in utilizing online banking tools effectively.
- Conducted research on account information for loans and deposits.
- Completed thorough documentation for money movements, deposits, or withdrawals.
- Counted cash accurately during daily balancing, filled cassette trays for ATMs, and prepared cash for delivery routes.
Guest Service Representative
LaQuinta Inn & Suites
Hinesville, GA
12.2023 - Current
- Facilitated front desk operations for high-volume hotels, ensuring smooth check-in and check-out processes.
- Greeted guests and provided information about hotel services, amenities, and local attractions.
- Cultivated professional relationships with guests, strengthening customer retention through personalized service.
- Secured guest information for payments, credit authorizations, and other billings.
- Processed payments for room charges, taxes, and other incidentals.
- Implemented loyalty programs to enhance customer engagement. to encourage repeat business.
- Ensured compliance with hotel policies and procedures.
- Prepared housekeeping reports and updated reports for cancellations and no-shows.
- Provided guidance to new team members on how to perform tasks correctly.
Commercial Bank Teller
Ameris Bank
Hinesville, GA
12.2018 - 09.2023
- Processed client transactions, including account servicing, loan payments, safe deposit box management, check cashing, cash drawer balancing, night deposits, and discrepancy resolution, ensuring accuracy and efficiency.
- Maintained cash drawer balances of $10,000+ and drive-through vault with $100,000+ daily, processing over 150+ client transactions.
- Welcomed clients and delivered friendly service throughout each transaction, enhancing customer experience.
- Developed and maintained professional relationships with clients to improve service quality and foster loyalty.
- Employed security measures to ensure funds and clients' information were not compromised.
- Executed training sessions for new employees on drive-thru procedures to ensure compliance and efficiency.
Supervisor
Jani-King Janitorial Services
Hinesville, GA
08.2016 - 12.2018
- Supervised over thirty employees and conducted walk-throughs of over fifty sites to ensure quality work through regular inspections and assessments.
- Interviewed applicants, recommended candidates for hiring, and assessed staff performance to support effective team building.
- Facilitated custodial training for all new employees to enhance service standards and operational readiness.
- Performed thorough cleaning of offices, restrooms, breakrooms, and communal areas.
- Replenished and distributed supplies to sites promptly to ensure the continued performance of custodial services and assigned locations.
Hotel Front Desk Agent
Baymont Inn and Suites
Hinesville, GA
01.2013 - 08.2016
- Welcomed patrons at front desk and created positive experiences during check-in process through friendly engagement.
- Responded to inquiries and room requests made online, by phone and via email.
- Coordinated with internal departments to address diverse guest needs and enhance overall satisfaction.
- Supervised hotel front desk operations in manager's absence, ensuring smooth workflow and guest service continuity.
- Oversaw payment processing and provided clients with receipts and proper billing.
- Balanced daily cash shift at front desk and performed data entry to retrieve night audit generating revenue expenses reports.
Insurance Collateral Specialist
The Heritage Bank
Hinesville, GA
06.2011 - 04.2012
- Reviewed loan packets to ensure proper insurance coverage of collateral used for loans.
- Updated tracking systems daily to ensure accurate reflection of insurance coverage status.
- Generated daily reports for 20-30 clients to facilitate review of insurance status.
- Effectively corresponded with insurance providers, loan officers, and clients of policies.
- Acted as subject matter expert for non-standard coverage questions, property damage, and collision.
- Drafted written correspondence to clients and loan officers to communicate insurance policy updates.
- Initiated monthly and quarterly scrubs of spreadsheet to ensure accuracy.
Retail Sales Associate/Part Time
Cato Fashions
Hinesville, GA
03.2009 - 06.2011
- Boosted monthly sales through strategic upselling and personalized assistance to clients.
- Utilized open-ended questions to uncover client needs and recommend appropriate merchandise.
- Engaged clients in conversation to identify specific needs and preferences.
- Handled cash register operations efficiently using POS system and processed sales and returns.
- Calculated pricing applied discounts and collected payments to process transactions.
Education
Some College -
Savannah Technical College
Savannah, GA01-2013
Skills
- Banking Software
- Call Center Operations
- Cash Handling
- Data Entry
- Customer service excellence
- Customer Education
- Problem-solving skills
- Communication expertise
- Professional demeanor
- Diligence
- Sorting and Filing
- Keen sense of ethics
Timeline
Banker Teller
The Claxton Bank
12.2024 - 08.2026
Guest Service Representative
LaQuinta Inn & Suites
12.2023 - Current
Commercial Bank Teller
Ameris Bank
12.2018 - 09.2023
Supervisor
Jani-King Janitorial Services
08.2016 - 12.2018
Hotel Front Desk Agent
Baymont Inn and Suites
01.2013 - 08.2016
Insurance Collateral Specialist
The Heritage Bank
06.2011 - 04.2012
Retail Sales Associate/Part Time
Cato Fashions
03.2009 - 06.2011
Some College -
Savannah Technical College