Catina Gervasi
Rochester,NY
Summary
Adept Global Recruiting Trainer from Continuum Global Solutions, specializing in online instruction and creative problem-solving. Excelled in developing executive potential and maximizing productivity through innovative curriculum creation and effective training material updates. Proven track record in enhancing brand awareness and employee performance, leveraging both subject matter expertise and clear verbal communication.
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities.
Overview
28
28
years of professional experience
Work History
Global Recruiting Trainer
Continuum Global Solutions
Rochester, NY
10.2015 - 12.2024
- Assessed training needs through surveys, interviews with employees or focus groups.
- Resolved any issues raised by participants during the training session in a timely manner.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Provided feedback on employee performance based on observed results during training sessions.
- Explained goals and expectations required of trainees.
- Devised programs to develop executive potential among employees in lower-level positions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Retail Account Executive
Macy's
Rocester, NY
05.1997 - 06.2015
- Developed and maintained strategic relationships with key retail partners to enhance brand visibility.
- Executed promotional campaigns, aligning product offerings with market trends to drive sales growth.
- Analyzed customer feedback and sales data to identify opportunities for improvement in service delivery.
- Increased sales revenue by building strong relationships with clients and identifying their individual needs.
- Supported marketing campaigns by providing input on product selection, pricing strategies, and promotional materials tailored to retail customers'' preferences.
- Led regular training sessions for staff members on product knowledge and selling techniques, improving overall team effectiveness.
- Trained and mentored junior account executives on best practices in customer relations and account management.
- Spearheaded initiatives that improved operational efficiency, resulting in enhanced client satisfaction rates.
- Managed key accounts by leveraging industry knowledge to deliver tailored solutions that meet client needs.
- Coordinated special events within retail locations to increase brand awareness among potential new customers.
Education
High School Diploma -
Bishop Kearney High School
RochesterSkills
- Subject matter expertise
- Online-based education
- Clear verbal communication
- Training material updates
- Assessment techniques
- Brand building and awareness
- Curriculum creation
- Remote learning
- Group and individual instruction
- Creative problem solving
- Proficient in [software]
- Learning styles
- Course materials and supplies
- New hire training
- Planning and coordination
- Public speaking
- Train-the-trainer
Timeline
Global Recruiting Trainer
Continuum Global Solutions
10.2015 - 12.2024
Retail Account Executive
Macy's
05.1997 - 06.2015
High School Diploma -
Bishop Kearney High School
Education and Training
other