William Rossi
Palatine,IL
Summary
Proven leader who delivers results in high profile initiatives across domestic and global locations. Executive with thirty-eight years experience of applying managerial, innovative and analytical solutions in Claims and Claims Recovery, resulting in billions of dollars in financial benefit to the organization.
Overview
37
37
years of professional experience
Work History
Global Recovery Technical Lead/Global Recovery Lead/SME Team Leader
AIG
Schaumburg, IL
08.2017 - 09.2024
- Mentored junior developers on best practices and coding standards.
- Evaluated new technologies to enhance system capabilities and performance.
- Analyzed system performance metrics to identify areas of improvement.
- Assisted in the design and development of application architecture components.
- Ensured compliance with established processes, procedures, policies, guidelines, and standards.
- Analyzed code and corrected errors to optimize output.
- Developed comprehensive training materials for new subject matter experts.
- Collaborated with cross-functional teams to enhance knowledge sharing initiatives.
- Guided staff in best practices for utilizing specialized tools and systems.
- Mentored junior staff on effective research and analysis techniques.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Portfolio Lead - Claims Automation/Business Design
AIG
Schaumburg, IL
11.2015 - 08.2017
- Provide industry experience and knowledge in AIG's strategy to design and apply automation solutions into its Claims and Recovery Operations.
- Developed analytic identification models, liaising with multiple functional areas such as IT, Claims, Actuarial and Underwriting in business design and strategy.
Recovery Technical Lead
AIG
Schaumburg, IL
05.2013 - 11.2015
- Managed the creation, development and execution of AIG's global recovery strategy.
- Responsibilities and achievements included the build out of recovery operations worldwide.
- Design and implementation of Recovery best practices and processes, hiring and managing staff, training of claims personnel, recovery personnel and shared services staff.
- Design and implementation of an international recovery platform including global reporting functionality.
- Interaction with global claims management to create objectives and execute of global recovery strategy.
- Interaction with actuary to develop LOB recovery triangle data.
- Managerial responsibility of Central Cash Processing Unit and Aggregate Recovery Department.
Vice President - Recovery Field Operations
AIG
Schaumburg, IL
05.2013 - 11.2015
- Managerial responsibility for AIG's Recovery Operations/Field Units.
- Responsible for Claims Recovery for all LOB's, including AIG's Large Property subrogation program, Dual Insured program, Liability Deductible identification sweep & recovery process, NY SIF program.
- Managed business relationships with primary claims, severity claims, Private Client/high net worth personal insurance, Multi-National Property, Travel Guard and A&H.
- Managed client relationships that requested tailored recovery services.
- AIG's designate for four NASP benchmark projects.
- Designed and managed the W/C electronic subrogation identification process.
- Provided SME guidance to the development of four Recovery specific data platforms.
- Authored SLA's for multiple recovery vendors.
Recovery Unit Manager/Regional Director
AIG
Naperville/Chicago, IL
12.1995 - 05.2013
- Managerial responsibility of staff recovery technicians handling personal and commercial recovery claims.
- Interaction with Claims management for the development of recovery recognition and referral best practices.
- Created and managed the Liability Deductible Identification and Recovery process leveraging underwriting data with claims data resulting in increased recoveries and cash acceleration.
Multiline Adjuster/Claims Supervisor
Farmers Insurance
Naperville, IL
08.1987 - 12.1995
- Multi Line Field adjuster (Property, Auto BI/PD).
- Completed H.O. Managerial Training Program.
- Liability Claims Supervisor managing a staff of seven (7) liability and subrogation adjusters.
Education
Associate - Claims
Insurance Institute of America
Bachelor of Science - Political Science/History
Illinois State University
Public Administration - Degree not secured
Governors State University
Skills
- System performance analysis
- Automation solutions design
- Data analytics
- Subject matter expertise
- Process improvement
- Mentoring junior staff
- Knowledge sharing
- Technology advocacy
Community Service
Village of Palatine, IL, Police and Fire Commissioner, 05/01/15 to present. Responsible for Village Police & Fire selection, promotion and review.
Timeline
Global Recovery Technical Lead/Global Recovery Lead/SME Team Leader
AIG
08.2017 - 09.2024
Portfolio Lead - Claims Automation/Business Design
AIG
11.2015 - 08.2017
Recovery Technical Lead
AIG
05.2013 - 11.2015
Vice President - Recovery Field Operations
AIG
05.2013 - 11.2015
Recovery Unit Manager/Regional Director
AIG
12.1995 - 05.2013
Multiline Adjuster/Claims Supervisor
Farmers Insurance
08.1987 - 12.1995
Associate - Claims
Insurance Institute of America
Bachelor of Science - Political Science/History
Illinois State University
Public Administration - Degree not secured
Governors State University
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